Field Service Technician

Job Description

Job Title: Field Service Technician

Location: Remote (Up to 70% Travel)

Reports To: President

Salary: $60,000 – $65,000 per year + DOEPosition Overview

We are looking for a motivated and technically skilled Field Service Technician to join our growing service and support team. This role is essential in ensuring customer satisfaction through expert installation, setup, and maintenance of our CNC machinery across the United States. The ideal candidate thrives on travel, enjoys hands-on problem-solving, and is confident working directly with customers in the field.Key Responsibilities

Installation & Setup

Travel to customer sites (up to 70%) to perform machine installations, calibrations, and functional testing

Deliver on-site training to operators and shop personnel on equipment use, maintenance, and best practices

Field Repairs & Maintenance

Troubleshoot and repair mechanical, electrical, and software-related issues on CNC routers, plasma tables, channel letter machines, and related equipment

Conduct routine preventative maintenance and recommend upgrades or improvements

Maintain detailed service records and machine history

Customer Interaction & Support

Serve as the on-site representative of our values and technical standards

Provide remote troubleshooting support as needed

Collaborate with internal engineering and production teams by relaying insights from field experiencesQualifications

2+ years of experience in industrial equipment repair, ideally with CNC machinery

Strong mechanical and electrical skills; capable of reading wiring schematics and mechanical diagrams

Working knowledge of CNC-related software and network configurations (experience with G-code, Vectric V-Carve, EnRoute, Flexi, etc., is a plus)

Valid driver’s license and willingness to travel extensively within the U.S.

Excellent communication, customer service, and time management skills

Ability to work independently in varied environmentsPreferred Experience

Field service experience in industries such as sign-making, woodworking, or metal fabrication

Familiarity with routers, plasma cutters, CO /fiber lasers, and channel letter machinery

Bilingual (Spanish/English) is a plusCompensation & Benefits

Salary: $60,000 – $65,000 per year + DOE

Per diem and full reimbursement for travel-related expenses

Mileage reimbursement

Health, dental, and vision insurance

401(k) plan with company match

Paid time off and company holidays

Career development opportunities and potential for internal advancement

Full-time

Fully remote