Telecom Services Manager

Job Description

Client: C-Spire

Location: Ridgeland, Mississippi (on site from day one)

Position – Full Time

Title: Subscriber Services Manager

RESPONSIBILITIES

· Responsible for establishing and maintaining engineering and operational standards, innovation, and strategic direction to include design, deployment, configuration, and maintenance standards related to the HLR/HSS//STP/DSR/LSMS/SIP/3GPP AAA, ENUM PCRF and value-added services nodes (SMS, MMSC, PCC)

· Responsible for managing the Subscriber Services team.

· Manage relationships with Billing, Roaming, Carrier Voice, and other organizations to provide necessary support to their operations.

· Provide leadership to manage demands from projects and technology upgrades including recommendations for vendor tools/solutions and global alignment of networks related to area of expertise.

· Assist in the development of a strategic roadmap to ensure Subscriber Services network architecture operations goals are met.

· Support container-based technologies, including Docker and Kubernetes as well as virtualization technologies.

· Responsible for vendor performance management for deliverable related to hardware & software issues and overall operational performance.

· Responsible for minimizing capital and expense costs associated with the Subscriber Services network elements.

· Hire, coach and mentor staff to ensure individual growth and development.

· REQUIRED

o At least 10 years of experience specifically in an HLR/HSS/IMS/STP/DSR/LSMS/PCRF/ and value-added service environment required.

o Work experience and comprehensive knowledge and expertise in 4G and 5G architecture, VoLTE call flows signaling, and PCRF

o Proven track record of driving change and transformation in network operations processes, tools and technologies through metrics-driven, KPI-based methodologies, and an evidence-based operational improvement and decision-making approach to best meet business objectives and priorities.

o Must be able to demonstrate in-depth technical knowledge related SS7, SIP SIGTRAN protocols, 3GPP standards and familiarity with industry best practices.

o Demonstrated ability to thrive in a dynamic, fast paced environment.

o Ability to plan and execute multiple projects simultaneously.

o Excellent leadership and communication skills, with the ability to communicate sophisticated technical concepts to non-technical members of the organization.

o Demonstrate experience in project management and leading multi-functional teams.

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Full-time