Front Desk Receptionist

Job Description

Your Mission:

At Garces, Grabler & LeBrocq, we’re not just a law firm—we’re a team on a mission to make a difference. We're looking for a Bilingual Front Desk GGL Ambassador to be the friendly, professional face of our Hackensack office and a vital link between new clients and our legal team. You’ll help fuel client acquisition efforts, provide key administrative support, and guide prospective clients on their journey with us.

This is your chance to be the first impression—warm, helpful, and proactive.

What You’ll Do:

Be the voice of the firm: answer incoming calls, screen prospective clients, and gather vital info to assess case potential.

Conduct detailed intake interviews and determine the best course of action—internal referral or external resource.

Enter new client leads into our case management system (Smart Advocate) and follow up with precision.

Organize, upload, and manage client documents and legal files.

Schedule appointments and coordinate logistics with our Investigators and Car Service providers.

Translate documents and conversations for Spanish-speaking clients and internal team members.

Keep the client experience running smoothly—communicate with attorneys, paralegals, and departments with clarity and urgency.

Assist with denial disputes and client support tasks as needed.

Represent our values and mission with professionalism, empathy, and a positive attitude.

What You Bring:

Bilingual fluency in Spanish & English (required).

1+ year of experience in customer service, sales, healthcare, or legal assistance.

Stellar communication skills and active listening ability.

Organizational superpowers and laser-sharp attention to detail.

Tech-savvy—proficient in Microsoft Office and comfortable with case management systems (Smart Advocate a plus!).

Professional presence and a people-first mindset.

Ability to adapt quickly and juggle multiple priorities with grace.

A strong understanding of—or interest in—personal injury and medical/legal services.

Requirements:

High School Diploma or GED

Ability to sit for long periods and occasionally lift up to 15 lbs

Must be available for in-person work and occasional travel to other GGL locations

Flexibility for occasional weekend availability or overtime

Perks & Benefits:

Competitive Pay + Bonus Opportunities

401(k) + Matching

Health, Dental, Vision, Life Insurance

Flexible Spending & Health Savings Accounts

Paid Time Off & Holidays

Employee Discounts & Assistance Program

Fun firm culture: Birthday lunches, holiday parties, summer picnics, and more!

Access to NJ Devils & Rutgers game tickets

Ready to Join the GGL Team?

$45,000 - $50,000 yearlyResponsibilities:

Assist with other administrative tasks, such as data entry, copying, filing etc.

Plan for company trips and outings and provide itineraries to ensure off-site activities are a success

Handle deliveries and manage incoming and outgoing mail

Make appointments for employees and ensure the calendar is current and correct

Greet visitors, clients, and fellow employees when they arrive at the front desk and provide them with any necessary directions or informationQualifications:

Has previous experience with word processing programs and basic computer skills

1 year of experience as a receptionist, administrative assistant, guest service specialist, or similar position preferred

Has experience answering telephone calls and troubleshooting stressful situations

High school diploma, G.E.D. or equivalent

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

Bilingual, English - SpanishAbout Company

Big enough to win, small enough to care.

The law firm Garces, Grabler & LeBrocq matches each attorney with the needs of the client—a personalized approach we’ve found to be a win-win. Our lawyers work as a team to provide expert legal representation for any and all legal matters. Garces, Grabler & LeBrocq is divided into departments by practice area. It’s a structure that gives us an edge over most other law firms in NJ.

For more information about the Firm, please visit - - career page at apply directly to the job posting. Or submit your resume to .

Compensation & Benefits: 401K, Medical, Vision, Dental coverage, FSA, life, long-term disability insurance, 401K plan match, paid time off policy, Paid Firm closed holidays, discretionary bonus, birthday lunches, holiday parties, and picnics.

We take care of our clients; they take care of us! If you want to make a difference, we want you!

Full-time