MAINTENANCE TECHNICIAN

Job Description

JOB POSITION DESCRIPTION

JOB TITLE: Maintenance Technician

RESPONSIBLE TO: Facilities Manager

FLSA STATUS: Non-Exempt

This document is intended to describe the general duties required for this position. It is not intended to serve as an exhaustive list of duties, skills and responsibilities.

About the Affordable Housing Alliance:

Founded in 1991 to address the overwhelming need for affordable housing in Monmouth County, the Affordable Housing Alliance (AHA) has grown from a small $25,000 grant into a multi million dollar annual operation and powerhouse non-profit. In our decades of service, we've developed over 600 affordable housing units with a strong pipeline fueling future growth. Our passionate team of difference-makers guides residents through every step of the housing journey - from homelessness prevention and rental assistance, to homebuyer education and foreclosure counseling.

At the Affordable Housing Alliance (AHA), we believe that safe, decent and affordable housing is a fundamental human right. Everyone deserves to feel secure, comfortable and supported in the place they call home. As a catalyst for change in our community, the AHA strives to uphold this right by providing comprehensive housing services and solutions for all who need it most.

Our Core Values

Integrity- We demonstrate honesty and unwavering ethical conduct in all of our actions. At the AHA, we build trust through transparency and hold ourselves accountable to the highest standards.

Hope - We meet each person where they are in their unique journey with genuine understanding. By offering tangible assistance, we nurture hope and empower individuals to build their path forward.

Adaptability- We embrace change as an opportunity to innovate and grow stronger. At the AHA, we respond dynamically to evolving community needs, turning challenges into possibilities for those we serve.

Community Service - We dedicate ourselves to uplifting others and improving lives through meaningful action. At the AHA, we create positive change by empowering individuals, fostering independence, and building a more vibrant community for all.

JOB SUMMARY:

The Maintenance Technician ("MT") reports to the Facilities Manager and is responsible for the maintenance and repair of an apartment development(s) which may consist of multiple buildings or a single structure. A key element of this position is the effective management and prioritization of daily resident work orders, which must be addressed in a professional and timely manner. The MT will ensure their assigned apartment development(s) is maintained to company and industry standards of excellence. The MT will work with commitment to maintain a clean, well-maintained property and the mechanical systems which are a part of the development(s). The MT will be available for emergency calls on a rotating schedule and responsive to safety matters, and may be required to perform maintenance duties at other scattered site properties as needed.

The MT will provide excellent customer service to residents thus encouraging long-term retention.

ESSENTIAL FUNCTIONS/DUTIES:

* Manage and prioritize daily resident work orders, ensuring timely completion and professional communication throughout the process

* Effectively manage the unit make-ready program to company standards which is 5 business days

* Work collaboratively with the Facilities Manager, Lead Maintenance Tech, Property Managers and the Director of Property Management to successfully complete apartment work orders and inspections

* Follow the company Risk Management directives to maintain a safe property environment

* Make repairs and perform proper Preventative Maintenance to company, industry and building codes standards

* Seek support from the Facilities Manager or Lead Maintenance Tech before proceeding with unfamiliar measures such as contacting vendors or contractors for non-routine repairs or replacements

* Ensure all preventative maintenance processes are completed following the proper manufacturer guidance and warranty standards

* Maintain common areas in a professional manner and inspect the property and its grounds daily

* Proactively manage to avoid surprises by maintaining the property to "inspection level" every day

* Provide meaningful input to the capital planning process, budget process and examine expenditures for cost savings and efficiencies – share best practices with colleagues

* Work orders, preventive maintenance and apartment turnovers are to be completed within company policy and appropriate timeframes while showing great customer service

* Deliver customer service, professionalism, safe work practices, effective property inspections, and follow all Fair Housing and Risk Management initiatives

* Ensure property is prepared to excel at all property inspections, including Agency and REAC without the need for surges in staffing or spending

* Identify and address potential issues before Housing Quality Standards inspections and complete any required repairs or remediation after inspections in a timely manner

* Maintain organized and well-stocked maintenance shops, including inventory management and timely ordering of supplies and materials

* Serve as a role model, mentor, coach and trusted resource to field staff and residents

* Complete Unit by Units inspections along with Property Managers bi-annually

* Assist with the Supportive Services program so that it is successful

* Perform maintenance duties at other scattered site properties as assigned by the Facilities Manager

We Encourage Applicants Who:

Have experienced homelessness or housing insecurity and understand the barriers and opportunities within these experiences

Are passionate about using their experiences to support others and advocate for change

Bring a personal understanding of systemic challenges related to economic insecurity

Expected annual base salary/hourly range: $21-$23 per hour

Employees are eligible for:

Medical, dental, & vision insurance

Participate in the Company’s 401(k) program with employer matching

Health savings and flexible spending accounts

Basic Life and AD&D insurance

Employee Assistance Program

Paid Holidays

Paid Time Off

Overtime

Additional compensation: Base salary does not include other forms of compensation or benefits offered in connection with the advertised role.

Full-time