Technical Support

Job Description

On-site

Position: Technical Support Specialist

NARIK CONSULTING, LLC is a leading provider of IT solutions and services for businesses of all sizes. We are currently seeking a highly motivated and skilled Technical Support Specialist to join our team on a full-time, on-site basis.

As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients. This includes troubleshooting hardware and software issues, installing and configuring computer systems, and maintaining network and system security. You will also be responsible for providing excellent customer service and ensuring that all technical issues are resolved in a timely and efficient manner.

Key Responsibilities:

Provide technical support to clients via phone, email, and in-person

Troubleshoot and resolve hardware and software issues

Install and configure computer systems and software

Perform routine maintenance and updates on systems

Monitor and maintain network and system security

Document and track all support tickets and resolutions

Communicate with clients to provide updates and solutions to technical issues

Collaborate with team members to improve processes and procedures

Stay up-to-date with industry trends and advancements in technology

Requirements:

Bachelor's degree in Computer Science, Information Technology, or related field

2+ years of experience in a technical support role

Strong knowledge of computer systems and software

Experience with network and system security

Excellent problem-solving and troubleshooting skills

Strong customer service and communication skills

Ability to work independently and in a team environment

Proven ability to manage multiple tasks and prioritize effectively

Willingness to learn and adapt to new technologies

At NARIK CONSULTING, LLC, we value our employees and strive to create a positive and collaborative work environment. We offer competitive salaries, comprehensive benefits, and opportunities for growth and development. If you are passionate about technology and providing exceptional customer service, we encourage you to apply for this exciting opportunity.

Full-time