Customer Service Coordinator

About World Group:

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.

We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We’re growing - join our World Group family today!

About ContainerPort Group:

ContainerPort Group (CPG®) is an award-winning multimodal transportation company specializing in container drayage. We provide comprehensive container drayage and logistics solutions for customers throughout North America. We pride ourselves on meeting customer needs through a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts. Learn more at our website:

About This Role:

ContainerPort Group (CPG®), a World Group company, is currently looking for a self-motivated and positive problem solver to join our family as a Customer Service Coordinator for our growing transload facility in Columbus, OH!

The Customer Service Coordinator is responsible for weighing inbound and outbound trucks and containers to prevent overloading. This position provides administrative support and customer service to WDS customers and employees to ensure productivity and customer satisfaction. Does this sound like you or fit your experience? Get in touch with us by applying here.

Duties and Responsibilities:

Answer and address high volume of phone calls and emails throughout the day

Greets customers and incoming visitors in a professional and friendly manner

Weighs inbound and outbound trucks and containers

Handles rail billing

Assists with scheduling and coordinating daily North Dakota Grain Inspection

Requests equipment from ContainerPort depot

Schedules transportation of loaded and empty containers as needed

Creates and provides loading instructions to Yard Laborers

Filing paperwork

Schedules Fed-Ex pickups as needed

Assists in communicating delivery times and weight capacities with drivers on a daily basis

Creates dock receipts

Maintains booking tracking sheet and North Dakota Grain Inspection sheet

Assigns seals to be used for loading

Checks the North Dakota Grain Inspection Container Log daily

Creates files for all customer bookings

Scans scale tickets and files in booking file

Maintains truck tracker spreadsheet

Checks to ensure rail billing is complete and accurate

Education and Professional Experience:

Customer-Service oriented

Ability to multi-task

Attention to detail

Exceptional written, verbal, and inter-personal skills

Computer skills are critical and must include Excel, Word, and Outlook

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job.

The person in this position frequently communicates with external contacts and other employees. Must be able to exchange accurate information in these situations.

Must be able to remain in a stationary position for extended periods of time

Must be able to constantly operate a computer and other office equipment

World Group Benefits/Perks:

Competitive compensation

Comprehensive Benefits package:

Medical, Prescription, Dental, Vision

Life, AD&D, & Disability insurance

Employee Assistance Program

Financial planning

401(k) plan with up to 6% company match

Paid Time Off

Flexible work arrangements

Internal Mobility & professional development opportunities

Tuition assistance

Bonus Eligibility