Transactions Manager II

Description

Are you passionate about thriving in a fast-paced production environment? Join our team as a Transactions Manager in Receivables Operations, where you'll lead a team processing daily document transactions and extracting checks and remittances. Our division enables customers to accept paper-based payments and invoices/forms, capturing information with efficient technology services for accounts receivable or backend process updating. We focus on delivering extraordinary service and quality while leveraging our operations and technology infrastructure.

Job summary

As a Transactions Manager in Receivables Operations, you will lead a team of full and part-time employees, setting daily production goals and ensuring throughput targets are met. You'll manage shift operations, address process delays, and resolve obstacles to production and quality. Your leadership will ensure adherence to customer and bank guidelines, policies, and procedures, while effectively communicating complex information in simple messages tailored to your audience.

Job responsibilities:

Lead a team of full and part-time front line employees.

Establish daily production goals based on productivity targets, budget, and resources. Responsible for monitoring team’s output and managing assigned personnel to ensure all throughput goals are achieved

Manage shift operations, including personnel management, process delays, breakdowns, and resolving problems or obstacles to production and/or quality

Must be able to demonstrate sound leadership judgement; escalate any personnel, facility, technology, or process concerns timely and appropriately

Ensuring that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, required training curriculum, and general management practices

Responsible for ensuring team is well communicated to both verbal and written; provide strategic firm wide communications down to individual information, must possess an ability to take complex information and break it down into simple messages, tailor messages based on audience

Responsible for tracking team performance and implementing action plans that manage improved performance and high quality

Required qualifications, skills and capabilities::

Minimum 3 years' management/leadership experience

Display core leadership attributes: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential

Ability to understand end to end process flow, consider downstream impacts when making decisions

Ability to lead, direct, connect with, and be accessible for staff and direct reports

Ability to coordinate and organize work while meeting and handling multiple deadline processes

Demonstrated ability to multi-task and balance numerous activities simultaneously

Results oriented, not satisfied with status quo, always looking to improve process, productivity, culture, and cost

Work schedule: Off-Peak Schedule Monday - Friday / 7am - 3:30pm : Peak Schedule 3rd shift working 11:30pm - 8am during the months of January, June, September, and October : April Peak will be 7pm - 7am and some weekends

Shift differential: 15% when working 3rd shift

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

A Government Security Clearance may be required for this position. This includes, but is not limited to:

Fingerprints

Credit Check

Employment History

Tax Filing History (possibly)

References (possibly)

Proof of U.S. Legal Permanent Residence 3 years requirement