Manager, Client Experience - Healthcare

What You Will Be Doing:

Our team is seeking a Manager with client experience and healthcare communications expertise to serve as a counselor to our clients for one of our largest and fastest growing accounts. As a Manager, you will be responsible for developing and executing strategic integrated communications programs, supporting overall strategy, and advising healthcare clients. You will be a conceptual thinker with exceptional organizational and prioritization skills.

In addition, you should have an agency background in healthcare communications with experience working on pharmaceutical products and/or disease education programs, as well as knowledge of the media landscape and considerations in this space. The ideal candidate will have broad interest in the full remit of healthcare communications, including social/digital, earned media, data and regulatory milestones, and unbranded disease awareness programming. Additionally, the ideal candidate will have a specific interest or experience in celebrity campaigns.

Other responsibilities include, but are not limited to:

Manage account team implementation of agreed-upon programs, ensuring quality standards are met and desired results are delivered on-budget

Lead project management, ensuring all activities are moving forward and are within deadlines

Coordinate among interdisciplinary team of research, creative, digital and media strategists

Develop a range of external and media materials including press releases, key message documents, pitches, social media content, etc.

Manage client status reports, including materials trackers, media trackers, and website analytics trackers.

Manage event and activation logistics in a variety of settings

Set and meet campaign measurement and evaluation criteria

Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential

Assist in financial management for clients, including development of invoices and activity reports

What We Are Looking For:

Experience working on multi-disciplinary (holistic) healthcare communication initiatives, ideally including disease education campaigns

Familiarity with data and regulatory milestone communications

Fluency and/or familiarity with earned, digital and social media

Strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media

Strong budgeting and financial management skills

Experience with clients and accounts that are measurement and evaluation driven

Strong presentation skills, poise, and professionalism

Industry experience in healthcare communications and/or pharmaceuticals

Basic Qualifications

At least 4 years’ experience in public relations at an agency or corporate in-house (healthcare experience required)

The ability to manage multiple projects at various stages simultaneously.

Be a self-starter who works well within a highly collaborative, multi-disciplinary team.

BA or BS in Public Relations, Communications, or in a related field

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

Medical

Dental

Vision

401k (with employer match)

Tuition Reimbursement

Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul

MyDays – Flexible holiday schedules

Short-Term Disability

Paid Employee Family Leave

Family Building Benefit

NYC Salary range: $82,000 - $92,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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