Cheese Manager

Job Requirements

Sendik's Food Markets, a family-owned business nearing its 100th anniversary, is looking for passionate people to join our team! We're committed to providing the best grocery shopping experience with high-quality products, great value, and exceptional customer service.

With 18 store locations across southeastern Wisconsin, including Whitefish Bay, Wauwatosa, Mequon, Grafton, Elm Grove, Franklin, Greenfield, Germantown, New Berlin, West Bend, Bayside, Hartland, Greendale, Brookfield - The Corners, Waukesha - Meadowbrook, Hales Corners, Marquette, and Oconomowoc, we are a growing company with opportunities for advancement.

When you join Sendik's, you become part of our dedicated and passionate team, committed to providing the best service to our customers and each other.

Role Title

Cheese Manager

Manager

Store Director

Job Summary

The Cheese Manager will be responsible for modeling and promoting Sendik's culture by consistently providing “best in class” service to our guests. The main responsibility of the Cheese Manager is to oversee production, associates, customer satisfaction and standards for the Cheese Department. In addition, the Cheese Manager plays a critical role in ensuring goals and metrics are consistently met throughout the department. As a part of

the Sendik's leadership team, the Cheese Manager must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.

Our Values:

Service: We will treat every customer like a beloved family member or friend and find a way to say “yes” to our customers. It's important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere “Thank you for your business!”

Passion: We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik's brand.

Nimbleness: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use “Red Truck Service” when additional assistance is needed.

Work Experience

Duties/Responsibilities

Serve customers in the Cheese Department while modeling Sendik's culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business

Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints

Assist customers in discovering Sendik's extensive cheese offerings through active sampling and educational programs

Manage all areas of the Cheese Department, consistently leading by example and applying effective management techniques

Oversee weekly production schedule for the Cheese Department

Ensure that the Cheese Department is always full and fresh with the best quality cheese products

Maintain department conditions, ensuring shelves are stocked, product is rotated and the department is clean and well organized

Maintain and update weekly reports (purchasing, sanitation and inventory)

Order inventory based on reports (shrink, overage, expired, etc.)

Participate in weekly active cheese demonstrations

Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback

Create and maintain schedule; including schedule changes and time-off requests

Create attractive Cheese Department displays and end caps based on specific sales for the week

Communicate with Store Director/Assistant Store Director in regards to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed

Achieve budgeted financial goals and ensure profitability through the tracking of costs/sales and the execution of marketing plans, product promotions, product displays and cost control techniques

Attend store-level management meetings

Participate in additional training and leadership activities as directed

Assist with store promotional sales events and catering events as needed

Operate, maintain and clean cheese equipment including knives, scales, and wrapper

Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures

Assist with all other Cheese Department duties as needed

Qualifications

Must be a minimum of 18 years of age due to required operation of the Cheese equipment

Prior experience with food handling, preferably in a grocery setting, as well as, leadership experience is required

Ability to successfully lead, coach, train, develop and motivate a team

Ability to provide clear direction and delegate responsibilities to a team after determining department needs

Strong understanding of department financials and the ability to manage budgets to meet financial goals

Strong knowledge of local and state health, sanitation and safety regulations

Ability to quickly adapt to changing conditions, priorities and circumstances

Ability to maintain composure, meet deadlines and work effectively under pressure

Ability to work effectively in a fast-paced environment

Excellent communication, organizational and planning skills

Ability to make independent decisions regarding department needs and priorities

Strong verbal and written communication skills

Strong sense of urgency, time management, prioritization and multitasking skills

Strong sense of team – ability to anticipate the needs of the team

Strong computer skills, working knowledge in Microsoft Office product suite and Google Products

Excellent attention to detail

Excellent problem-solving and conflict resolution skills

Exceptional customer service skills

Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts

Ability to stand, walk, lift, bend, push/pull for extended periods of time

Ability to lift up to 50 pounds