Sr Salesforce Developer

Seeking a Sr. Salesforce Developer to implement & support the new Customer Experience Management System (CEMS) built in-house for supporting the managed care entities & waiver members.

Duration: contract position through 06/30/2026

Work location: Columbus, OH hybrid/2 days a week onsite (Monday & Tuesday) subjected to change as per business needs.

The purpose of the application is to develop a single software solution to meet CMS grievance system requirements for all FFS waivers & SPBM grievances & appeals, address MCP grievance data storage and analytics needs pursuant to federal reporting requirements & provide visibility to complaints received.

The scope of the work is: Salesforce system development, workflow design & documentation.

Responsibilities

-Work with business teams to understand their processes and translate their needs into actionable Salesforce requirements for configuration/development.

-Involved in all aspects of the project lifecycle, from the initial kickoff through the requirements analysis, design, implementation, testing and post-production solution and user support.

-Maintain and provides enhancements to the existing Salesforce solutions.

-Develop and create customized reports and dashboards.

-Manage user testing to include developing test plans, creating user test cases.

-Create and maintain documentation on processes, policies, configuration, and user guides.

-Familiar with Salesforce.com best practices related to release management and deploying changes through the various sandboxes to production.

-Mentor and trains client resources.

-Design, develop, test, document and deploy high quality business solutions on the Force.com platform.

-Maintain, enhance, and create workflows, Flows and other functions and configurations within the Salesforce.com environment.

-Develop and manage communities

-Proactively seek out and identify needed system changes.

-Communicate system changes to users in advance so they understand the change and how to use it prior to implementation.

-Develop & create advanced-level customized reports, dashboards and respond to ad-hoc reporting requests as needed.

-Handle and implement third-party integrations and trouble-shoots any issues with applications as they arise.

-Work with leadership and stakeholders, determine Salesforce and other technologies, software, tools, and approaches to improve operational efficiencies, and enhance customer experience.

-Create project documentation, including user interface guides, training documentation or other functional specific documents and change requests.

-Unit test development deliverables and participate in business user acceptance testing

-Validate test cases and results against requirements.

-Develop complex, macro driven reports to summarize system information for senior management.

-Salesforce report building best practices should be followed to avoid the creation of configurations that negatively impact performance as data volumes increase.

-Assist with migration from older systems/processes into SFDC

-Import data as appropriate using Salesforce tools like Data Loader

-Log, troubleshoot and resolve system problems.

-Monitor and manage exception logs for back-end system integration with SFDC.

-Perform other duties as assigned.

Required experience/skills:

-8-10yrs of exp. in Information systems operations environment in analysis, design & development

-At least 5yrs of exp. with development & administration of applications in Salesforce platform-based technologies Sales Cloud.

-At least 5yrs of exp with Apex, SOQL development, JavaScript and specifically Lightning Component Framework.

-At least 5yrs of exp. building and managing communities

-At least 5yrs of exp. with SFDC design, analysis, configuration, customization & coding.

-At least 5yrs of exp. with SFDC data model and the data migration/integration capabilities of SFDC

-At least 5yrs of exp. with Scrum/Agile development practices-required

-Strong reporting background using standard reporting tools including standard-required

SFDC reporting functionality-required

-At least 3yrs of exp. with Salesforce tools such as Data Loader, SFDC Outlook connector, Jitterbit & MuleSoft-required

-Ability to propose, document, and implement software project lifecycle solutions (software & documentation)-required

-Solid skills, exp. setting up Salesforce-required

-Bachelor’s degree in computer science or information systems or related field-required

-SFDC Developer or Administrator certification, preferred-highly desired

-Exp. with SFDC tools like Flosum, OwnBackup preferred-highly desired.