Guest Service Representative

Job Description

We are seeking part-time/full time (up to 3 - 4, 8hr shifts per week, or 24 - 32 hours each week) front desk associates the shifts will be a combination of 7am - 3pm and 3pm - 11pm shifts at the limited-service Motel 6 Mankato.

The front desk associate's primary responsibilities are to assist customers before, during, and after their stay. Provide outstanding and detailed customer service. Ensure all hotel policies are being followed by maintaining a secure, family-friendly environment. Completing cleaning tasks and folding laundry.

Minimum Availability:

· Must be available for shifts for varying shifts, 3pm - 11pm and 7am - 3pm

· Must be available for at least 3 shifts per week

· Must be available for weekend shifts every-other weekend both Saturdays and Sundays

Responsibilities Include:

Greet and assist customers with all their needs

Register guests, process departures, make reservations

Check guests out and print invoices for them

Restock breakfast items and put them away when the breakfast period is complete

Use a phone and a property management computer system

Washing and folding of linens/terry

Sanitizing, sweeping/mopping, and cleaning public spaces and employee areas

Maintain watch over the facility and be able to remove problematic guests or guests breaking hotel policy with help from law enforcement

Investigating or analyzing out-of-balance situations and adjusting or correcting accounts as needed - notify management of discrepancies.

Requirements:

Must be able to problem-solve and resolve guest issues

Must be able to respond appropriately to emergency situations

Must be able to read, write, and speak English

Must have basic math knowledge to balance and verify totals on accounts

Must be able to interpret and follow policies and procedures.

Must be able to work independently with minimal supervision

Must be able to learn the Motel 6 property management software in a timely manner

Must be able to frequently stand, sit, push, pull, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl as well as talk and hear. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds. The employee must be able to see differences in widths and lengths of lines, such as those on graphs

Work Environment:

General hospitality environment

This position will primarily work inside an environmentally controlled workspace

This position will work outside only for waste and snow removal or to maintain sidewalk and parking lot cleanliness

This position may have to enter guest rooms, vacant rooms and maintenance rooms

This position may have to enter public bathrooms and public spaces (i.e. elevator, hallway, etc.)

Part-Time employment

Employee Discounts

#hc185643

Part-time