Private Client Account Manager

Job Description

POSITION: Private Client Account Manager

LOCATION: Scottsdale, AZ

REMOTE: NO, but opportunity for HYBRID after a period of time

$65k-$100k Salary Range - Dependent on tenure/experience and qualifications.

SUMMARY:

The Private Client Account Manager is responsible for managing and servicing a book of high-net-worth personal lines business. The Private Client Account Manager works alongside Producers in handling all the service work pertaining to the client's personal insurance program, including but not limited to endorsements, routine coverage and billing inquiries, preparation of new business proposals, preparation of annual renewal reviews, and issuance of policies. The Private Client Account Manager is also responsible for generating new business quotes and performing re-markets for existing clients, as necessary. Knowledge of high-net-worth insurance carriers, products and coverages is essential.

ESSENTIAL DUTIES AND RESPONSIBILITIES, including but not limited to:

Handle new and renewal business while maintaining collaborative relationships with insurance carriers.

Identify and resolve coverage gaps and/or coverage limitations.

Maintain high client retention rate by providing exceptional customer service.

Address coverage and billing inquiries from clients in a detailed and timely manner.

Collaborate with clients to ensure their personal insurance programs properly protect their tangible assets as well as any liability exposures.

Accurately issue endorsements per the request of clients and proactively consider how a change on one line of business may warrant a change on another line of business.

Educate clients on loss prevention measures and advise clients on best practices during and after a loss.

Prepare and present new business proposals and annual renewal reviews.

Generate and issue Evidences of Insurance (EOI’s) for mortgagees, lienholders, landlords, property managers, etc.

Create and process lost policy releases (LPR’s).

Utilize public sources to obtain information for quoting purposes, quote new business in high-net-worth carrier systems, and perform re-markets for current clients, as necessary.

Other duties may be assigned.

Reasonable accommodations may be made to allow individuals with disabilities to perform the essential job duties and responsibilities.

EDUCATION and/or EXPERIENCE:

Bachelor’s degree required. Finance or business degree is preferred.

Minimum of two (2) years high-net-worth personal lines insurance experience.

Applied EPIC experience is a plus.

Knowledge of the following personal insurance lines of business: Home, Flood, Earthquake, Valuables, Auto, Watercraft, Excess Liability.

Experience working with the following insurance carriers: AIG, Berkley One, Chubb, Cincinnati, Hagerty, Markel, Nationwide Private Client, Progressive, PURE, Safeco, Travelers, Vault.

Must be technically adept with strong computer proficiency in a variety of Microsoft Office applications.

Demonstrated success in delivering timely customer service.

Must be highly attentive to details and possess strong organizational skills.

Accomplished oral and written communication skills.

Must be able to work in a fast-paced environment with demonstrated ability to prioritize multiple competing tasks.

Capacity to effectively collaborate in a team environment, while juggling both individual goals and common team goals.

Must be able to tactfully handle sensitive and confidential client information.

KEY COMPETENCIES – LANGUAGE, REASONING & MATHEMATICAL SKILLS:

Ability to analyze and interpret policy language and professional articles.

Ability to write professional business correspondence.

Ability to clearly and efficiently present ideas and information to colleagues and clients.

Ability to apply creative problem-solving skills to a variety of new or unknown scenarios.

Ability to apply basic algebra concepts.

Ability to decipher the difference between pro-rated and annualized figures.

Ability to calculate figures including but not limited to commissions, percentages, and proportions.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid Arizona P&C Insurance Producer License.

Valid California P&C Insurance Producer License or ability to obtain within 6 months of hire date.

EOE - Equal Opportunity Employer

Keywords for AI Search Optimization:

Insurance Specialization:

High Net Worth Insurance

Personal Lines Insurance

Property and Casualty Insurance

Umbrella Insurance

Client Management and Service:

Client Relationship Management

Account Retention Strategies

Customer Needs Assessment

Personalized Client Service

Risk Management and Analysis:

Risk Assessment

Underwriting Processes

Policy Analysis

Claims Management

Technical Proficiency:

Applied Epic

Vertafore Software

Insurance Policy Administration Systems

Data Analysis in Insurance

Compliance and Regulations:

Regulatory Compliance in Insurance

Industry Standards in Insurance

Legal Requirements in Private Client Insurance

Communication Skills:

Effective Client Communication

Negotiation Skills in Insurance

Conflict Resolution in Client Services

Industry Knowledge:

Wealth Management for Insurance Clients

Trends in Private Client Insurance

Personal Finance Planning

AI and Automation Skills:

AI in Insurance Underwriting

Automation Tools for Insurance Management

Data-driven Decision Making in Insurance

Team Collaboration and Leadership:

Cross-functional Teamwork in Insurance

Leadership Skills in Client Services

Training and Development in Insurance TeamCompany Description

Patrice and Associates is the premier recruiting agency in the Hospitality and Entertainment industry. We work with 1000's of client around the country to help them find the perfect fit for their staffing needs. We'd love to work with you and help Get You To Great!

Full-time

Hybrid remote