IT Technical Support Analyst

Job Description

E Ink’s IT Technical Support Analyst role is ideal for an IT professional with a strong focus on desktop support and conference room support, who is eager to expand their skills in networking and server hardware support. The IT Technical Support Analyst will play a crucial role in ensuring the smooth operation of our IT infrastructure for our California office and providing exceptional technical support to our end users.

Preferred Skills:

Desktop Support

Provide timely and effective technical support for desktop systems, including troubleshooting hardware and software issues

Install, configure, and maintain desktop hardware, software, and peripherals

Assist with the setup and deployment of new computers and workstations

Ensure all desktop systems are up to date with the latest security patches and software updates

Develop a solid understanding of all applications, equipment and software being used

Maintain inventory database, assign hardware and software assets, and manage warranty and service agreement information

Assist in the creation of detailed instructions and defined procedures for the IT Helpdesk

Conference Room Support

Set up and maintain conference room equipment, including projectors, video conferencing systems, and audio equipment

Provide technical support for meetings and events, ensuring all equipment functions correctly

Troubleshoot and resolve issues related to conference room technology

Collaborate with the facilities team to ensure conference rooms are equipped and ready for use

Networking and Server Hardware Support

Assist with basic network troubleshooting and support, including connectivity issues and network performance, server hardware and backup monitoring

Provide onsite support for network and server hardware including troubleshooting and replacement

General IT Support

Respond to and resolve IT support tickets in a timely manner

Review and analyze business requirements and problems and provide recommendations for improvements to existing procedures and systems

Document and track support requests using the helpdesk ticketing system

Provide training and support to end-users on various IT systems and applications

Participate in IT projects and initiatives as needed

Qualifications:

Basic understanding of desktop systems, networking, and server hardware

Experience in assembling/disassembling computer hardware and components

Knowledge of network printer installation, setup and troubleshooting

Strong problem-solving skills and attention to detail

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Willingness to learn and adapt to new technologies

Preferred Skills:

Experience with Windows and macOS operating systems.

Familiarity with video conferencing platforms (e.g. Microsoft Teams, Webex).

Basic knowledge of networking concepts and hardware.

Understanding of server hardware and virtualization technologies

Additional Information:

The primary support location will be the Fremont office although this role will assist in the support of all E Ink US sites

Benefits:

The anticipated annual base salary range for this position is $80,000-$100,000 for candidates located in the San Francisco Bay Area.

Competitive Total Compensation Package

Medical, Dental and Vision on 1st day

Company 401K match

Paid Time Off & Holidays

Sick Leave Policy

Casual day to day work environment

Hybrid/flexible work environment (for some positions)

Our culture is built on value commitments to innovation, quality, results, integrity, community, people, and collaboration that fosters a strong employee engagement, teamwork, safety and wellness.

E Ink is committed to a diverse and inclusive workforce. E Ink is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, gender, identity, sexual orientation, veteran’s status, disability, age, or on any basis prohibited by federal and state law. Our diverse employees, backgrounds, experiences, and perspectives foster a diverse and inclusive work environment.

E Ink is committed to protecting the privacy of its employees and candidates for employment. Pursuant to the California Privacy Rights Act, please see our E Ink Corporation CPRA Notice at Collection and E Ink Corporation California Resident Privacy Policy

Full-time