IT Service Supervisor

The Service Supervisor, IT at Six Flags oversees IT operations, including project management, service delivery, and continuity.

Manages support staff through hiring, training, mentoring, and scheduling.

Supervises service desk functions, ensuring service level agreements are met and metrics are analyzed to improve performance.

Coordinates incident resolution, escalations, and promotes excellent customer service with effective communication.

Maintains technical expertise in network, hardware, OS, and applications; manages equipment lifecycle and inventory.

Identifies trends, develops solutions, and implements reliability improvements.

Acts as an after-hours support contact, providing advanced technical support.

Qualifications include a Bachelor’s in IT or related, 4-6 years support experience, 1-2 years supervisory experience, and familiarity with ITIL, A+, and budget management.