Customer Service Representative

The company is a leading HVAC provider seeking a Customer Service Representative to deliver exceptional heating and air solutions.

Serve as the main contact for customers, handling inquiries, service requests, and concerns with professionalism and empathy.

Schedule service appointments and coordinate with field technicians to ensure timely service.

Record and manage customer information, interactions, and service requests in the company's database (Service Titan).

Maintain accurate records of all customer communications, including call logs and service activities.

Assist with emergency service requests and dispatch technicians as needed.

Resolve customer issues, address concerns, and escalate complex matters appropriately.

Follow company policies to ensure quality assurance and customer satisfaction.

Collaborate with team members and technicians to provide seamless service experiences.