Receptionist Front Desk

Job Description

Overview

We are seeking a dedicated and personable Front Desk Agent to join our team at a Stillwater's top-ranking hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role is vital in creating a welcoming atmosphere and enhancing the overall guest experience.

Duties

Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.

Manage the check-in and check-out processes efficiently, including handling reservations and payments.

Respond to guest inquiries and provide information about hotel services, amenities, and local attractions.

Handle phone calls with professionalism, demonstrating excellent phone etiquette.

Assist with night audit duties as required, ensuring accurate financial reporting.

Maintain an organized front desk area, keeping all materials up to date and accessible.

Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.

Address any guest complaints or concerns promptly and effectively to ensure a pleasant stay.

Utilize hotel management software to manage bookings and guest information accurately.

Qualifications

Previous experience in hotel management or front desk operations is preferred.

Strong customer service skills with a focus on hospitality and guest satisfaction.

Familiarity with night audit procedures is a plus.

Excellent phone etiquette and communication skills are essential.

Ability to work in a fast-paced environment while maintaining attention to detail.

Though not mandatory, multilingual or bilingual abilities are a plus when assisting diverse guests.

A positive attitude, strong work ethic, and willingness to learn are crucial for success in this role.

Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

Join us in delivering outstanding service at our hotel where every guest's experience matters!

Job Types: Full-time, Part-time

Pay: $10.00 - $12.00 per hour

Expected hours: 30 – 40 per week

Benefits:

Employee discount

Flexible schedule

Schedule:

4 hour shift

8 hour shift

Day shift

Evening shift

Holidays

Monday to Friday

Morning shift

Night shift

On call

Rotating weekends

Weekends as needed

Ability to Commute:

Stillwater, OK 74074 (Required)

Ability to Relocate:

Stillwater, OK 74074: Relocate before starting work (Required)

Work Location: In person

Full-time