Technical Support Specialist

Job Title: Customer Service Representative

Job Type: Full-Time

Hours: 40 hours/week Monday – Friday, 5:00 AM – 4:00 PM Pacific Time

Pay Rate: $17/hr

Overtime: Occasional opportunities for overtime available

About the Role

We are seeking a Customer Service Representative to join our team as the frontline connection between our company and our customers. This role plays a vital part in providing outstanding service by handling inquiries, resolving issues, processing orders, and ensuring overall customer satisfaction.

The ideal candidate is a natural problem-solver with excellent communication skills and a passion for delivering exceptional customer experiences. You should be comfortable working independently and collaboratively in a fast-paced environment. Empathy, patience, and a positive attitude are key to success in this position.

Key Responsibilities

Respond to customer inquiries via phone, email, chat, or other channels in a timely and professional manner

Process orders, returns, exchanges, and warranty claims accurately using internal systems

Resolve customer complaints by identifying root causes and offering effective solutions or escalating when necessary

Provide accurate information about products, services, and company policies

Maintain and update customer records in CRM or ERP systems

Track and follow up on open issues to ensure timely resolution and customer satisfaction

Collaborate with internal teams including Sales, Shipping, IT, Purchasing, and Product to meet customer needs

Consistently meet performance goals including response time, accuracy, service levels, and customer satisfaction

Qualifications

High school diploma or equivalent required

1–3 years of experience in customer service or a similar client-facing role preferred

Strong communication and interpersonal skills

Basic computer proficiency and comfort with using internal systems

Ability to multitask and remain calm under pressure

Must be self-motivated, detail-oriented, and a team player

Schedule & Work Environment

Hours of Operation: Monday to Friday, 5:00 AM – 4:00 PM Pacific Time

Work Week: 40 hours, with occasional opportunities for overtime

Join our team and be a part of a company that values exceptional service and customer satisfaction. If you're passionate about helping others and enjoy solving problems, we’d love to hear from you!

Full Time