Service Advisor

Join Our Team at Airstream Inland Empire!

Are you passionate about providing top-notch customer service? Do you have a knack for keeping things organized in a fast-paced environment? If so, Airstream Inland Empire, a premier RV dealership in beautiful Temecula, California, wants YOU to join our team as a Service Advisor!

Position Overview:

As a full-time Service Advisor, you’ll play a crucial role in our operations, ensuring that our service department runs smoothly while delivering outstanding customer support. With a competitive salary ranging from $4,000 to $8,000 per month, this is a fantastic opportunity to advance your career in the RV industry!

Compensation & Benefits:

Competitive monthly salary between $4,000 and $8,000

Full-time position with a stable schedule

Comprehensive health, dental, and vision insurance

401(k) plan with company matching

Generous paid time off and holiday pay

Employee discounts on RVs and accessories

Ongoing training and professional development

A welcoming and supportive work environment

Key Responsibilities:

Provide exceptional customer service by greeting clients and assisting with their service needs in a friendly manner.

Schedule service appointments and manage the service department calendar for timely repairs.

Communicate with customers regarding their RV service needs, providing accurate repair estimates.

Collaborate with technicians to ensure all necessary parts and equipment are available.

Keep customers informed about the status of their repairs and any changes in completion times.

Address and resolve customer concerns promptly and professionally.

Maintain accurate and up-to-date service records and documentation.

Ensure the service department is clean, organized, and welcoming.

Partner with the Parts department for prompt delivery of components needed for repairs.

Stay informed on the latest RV products and services to enhance customer service.

What We’re Looking For:

At least 3 years of experience in customer service, preferably within an RV dealership.

Excellent communication and interpersonal skills.

Strong organizational and time-management skills.

Ability to thrive in a fast-paced environment and juggle multiple tasks.

Proficiency in computer systems used in the service department.

Knowledge of RVs and their systems is a plus.

EEOC Statement:

Airstream Inland Empire is proud to be an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We welcome applicants from all backgrounds and are dedicated to promoting a culture of respect, caring, and diversity.

If you’re excited to join a dynamic team and make a difference in the RV community, apply today!