IT Technician

Job Description

Are you passionate about technology and providing top-notch IT support? Look no further! Definitive Networks (DNI) is seeking an enthusiastic IT Technician to join our team. As a leading professional information technology consulting firm based in Pleasanton, we specialize in network design, cybersecurity, systems implementation, and fully managed IT support services. With clients throughout the Bay Area, DNI is committed to delivering exceptional customer service and ensuring our clients' technology needs are met. Join our talented team and take part in exciting projects, troubleshooting, and providing outstanding IT solutions!

In this role, you will be responsible for providing remote and hands-on technical support to clients, researching and identifying solutions to issues, diagnosing and troubleshooting technical problems, and maintaining detailed logs of all interactions within our Helpdesk and Project Management System. Additionally, you will have the opportunity to participate in various projects, including desktop rollouts, cloud and server builds/migrations, and network enhancements.

We are seeking candidates with a solid understanding of Windows 10 and Windows Server OS (2012 - 2022), and experience with Office 365 and networking fundamentals. Industry certifications like A+, Network+, or Security+, are also highly desirable.

Aside from technical skills, we emphasize strong business skills in our team members. Effective communication skills, both technical and non-technical, are essential to explain complex issues to clients in plain English. Excellent time management, professionalism, and the ability to work remotely and onsite while managing your own workload are crucial. We value individuals who are detail-oriented, proactive, and eager to learn and progress in their careers.

Requirements

Good understanding of Windows 10 and Windows Server OS (2012 - 2022)

Experience with Active Directory domain environments

Proficiency in Office 365 (Azure, Intune, Exchange, One Drive)

Knowledge of networking fundamentals

Industry certifications a plus: A+, Network+, Security+

Excellent technical and non-technical communication skills

Effective time management and ability to work remotely and onsite

Detail-oriented, proactive, and eager to learn and progress

Benefits

Fully covered medical, dental, vision and life insurance benefits for you and your family. On day one.

15 PTO Days, plus an additional day on each anniversary

8 Paid Holidays

401(k) with 4% match and immediate vesting

Tuition reimbursement on approved programs

Paid time for training and certifications

Full-time

Hybrid remote