Service Advisor

Moose Landing Marina is seeking a full-time, year-round Marine Service Advisor to join our team. The Service Advisor works closely with the Service Manager to coordinate the activities of technicians, riggers, yard crew, detailers and drivers engaged in launching, retrieving, delivering, and servicing boats by performing the essential duties and responsibilities. The successful candidate could have a working knowledge, whether through schooling or work experience, with marine repairs, but it is not required.

Moose Landing Marina's crew is a highly trained and committed group. Moose Landing Marina offers the right candidate growth opportunities in the marina environment. We look for individuals with a good attitude and a strong work ethic who are looking to grow and be part of a great team.

Requirements

Essential Duties & Responsibilities

Greet customers and accurately document work orders.

Maintain accurate records of all service transactions.

Schedule technicians/riggers, yard workers, detailers, and drivers.

Maintain customer contact regarding scheduling, job completion, and issues.

Ensure customer satisfaction by addressing any concerns or issues promptly and professionally.

Work with Technicians and Service Manager in creating and sending out estimates for customer approval.

Work with warranty coordinator to schedule warranty work.

Provide excellent customer service.

Learn parts system to sell parts over the counter or to repair orders for upcoming jobs.

Responsible for sending out various contracts throughout the season to customer base.

Report any issues, conflicts, customer complaints to Service Manager.

Assist in answering telephone.

Maintain a clean and organized work environment.

Other duties may be assigned.

Skills and Requirements

Excellent customer service experience.

Marina experience a plus, but not required

Computer Skills To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel & Google Docs, and gain knowledge of ADP Lightspeed, Dealership Management systems.

Competencies - To perform the job successfully, an individual should demonstrate the following competencies:

Attention to detail.

Work well independently and within a team.

Coordinates efforts with co-workers when appropriate.

Prioritization - Ability to complete tasks on time.

Adaptability – Must be adaptable to a changing work environment and competing demands.

Continuous learning – Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to build knowledge and skills continuously; shares expertise with others.

Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; uses resources effectively.

Use of Technology – Demonstrates required skills; adapts to no technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.

Customer Service – Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.

Communication – High level ability to express ideas and thoughts verbally and in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Cooperation – Exhibits tact and consideration, offers help and support to co-workers.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts the success of the team above one's own interests.

Written Communications – Writes clearly and informatively; edits work for spelling and grammar.

Conflict resolution – Keeps emotions under control.

Organizational Support – Follow policies and procedures.

Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Consultative Selling – Asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives.

Personal Appearance – Dress appropriately for the position and weather conditions.

Sales Skills – Maintains customer satisfaction; maintains records and promptly submits information.

Attendance/Punctuality – Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability – Follows instructions, responds to management directions; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time and notifies appropriate person with an alternate plan when necessary.

Initiative – Volunteers readily; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when appropriate.

Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision making process.

Planning/Organizing – Uses time efficiently.

Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications—To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skills, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience

High school diploma or equivalent

Experience in marine related services preferred, but not required

Experience with software applications such as Lightspeed, Microsoft Office and applicable engine diagnostic software, but not required

Language Skills - Ability to read and interpret documents such as contracts, safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Mathematical Skills - Basic Mathematical skills

Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concreate variables in standardized situations.

Computer Skills - To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel & Google Docs, and gain knowledge of ADP Lightspeed, Dealership Management systems.

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk; stoop, kneel, crouch or crawl and talk or hear. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 30 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is working with customers, in person and on the phone, using the computer regularly throughout the day, occasionally exposed to moving mechanical parts and outside weather conditions.

Benefits - Health, Dental, Vision, STD/LTD, Life insurance available along with paid time off, 401K after 1 year, incentive/team bonuses.

About Moose Landing Marina

Moose Landing Marina has fifteen acres and 1,000 feet of frontage on Brandy Pond with access to Long and Sebago Lakes. Moose Landing Marina offers parts and service, new and pre-enjoyed boat sales, brokerage services, indoor and outdoor storage, dockage, launch ramp, boat transport, with 200 deep water slips and the largest fleet of boat rentals.

Recognized as one of the top marine facilities in the country, Moose Landing Marina, a Marina Holdings company, is Five Star Certified and a Top 100 Dealer, ranking #7 in North America in 2023. We strive to deliver above the competition by providing exceptional accommodations in our marina and impeccable customer service from sales to service to storage and transport. These efforts have paid off with a loyal following of customers, which helped the company earn a spot on the Inc. 5000 list for fastest growing companies in 2021 and one of the Best Places to Work in Maine in 2023 and 2024.

Moose Landing Marina is an entity of Marina Holdings, LLC.

Marina Holdings, LLC is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Salary Description

$27-$32 / hour