Quality Systems Engineer

Job Description

About Us

At Lakeland Monroe Group, we are a trusted supplier of decorative, precision, and functional plastic components for the automotive industry. Backed by over 30 years of combined experience, we’re known for solving complex manufacturing challenges and consistently exceeding customer expectations.

It’s an exciting time to be part of our journey—we’re growing fast. With new customers, expanded facilities, and cutting-edge technologies, we’re investing in our future and building a strong, collaborative team to help drive it forward.

Why Join Lakeland Monroe Group?

We believe the best ideas come from diverse teams where everyone feels safe, supported, and valued. Our culture is built on teamwork, inclusion, and continuous improvement. Whether you're an experienced professional or ready to take the next step in your career, you'll have the opportunity to make a real impact here.

Join us, and help shape the future of manufacturing—while growing your own.

Job Summary:

The Quality Systems Engineer is responsible for developing, implementing, and maintaining quality management systems that meet regulatory requirements, customer expectations, and industry best practices. Supporting three manufacturing facilities, this role ensures that processes operate efficiently and produce high-quality products by identifying areas for improvement through data analysis and collaboration with cross-functional teams.

Key responsibilities include managing internal and external audits (including supplier audits), supporting ISO 14001 implementation, assisting with customer satisfaction requirements, and driving corrective actions based on KPI data. The Quality Systems Engineer plays a vital role in fostering a culture of continuous improvement and ensuring compliance throughout the organization.

Duties/Responsibilities:

Ensure compliance with IATF 16949 and ISO 9001 standards across three facilities

Manage all internal and external audits, including supplier audits

Assist the EHS team with ISO 14001 implementation and audit readiness

Collaborate with Quality Engineering to support customer satisfaction and compliance requirements

Assist with the collection and analysis of key performance indicator (KPI) data across facilities

Support APQP and PPAP activities for new product development and launches

Monitor quality KPIs across locations, identify trends, and assist in corrective actions

Coordinate corrective and preventive action (CAPA) processes

Ensure compliance related to calibration

Lead Procedure development and Implementation

Collaborate with production, engineering, supply chain, and EHS personnel

Performs miscellaneous duties and projects as assigned and required.

Required Skills/Abilities:

Strong understanding of ISO 9001 and ISO 14001 standards and quality management system principles

Experience leading or supporting internal, external, and supplier audits

Ability to collect, analyze, and interpret data to drive process improvements

Proficient in root cause analysis and corrective action methodologies (e.g., 5 Whys, Fishbone, 8D)

Familiarity with customer satisfaction metrics and complaint resolution process

Excellent communication, organization, and problem-solving skills

Effective interpersonal skills for collaborating across departments and levels

Proficiency in Microsoft Office Suite and quality-related/QMS software tools

Detail-oriented mindset with a proactive approach to identifying and solving issues

Working knowledge of statistical methods and quality tools (SPC, FMEA, Control Plans, etc.)

Willingness to travel locally between three Grand Rapids-area facilities, and for occasional training or supplier audits

Gage Calibrations

Education and Experience:

Bachelor’s degree preferred in Engineering, Quality, or a related field — equivalent work experience will be considered

Lead Auditor Certification required (IATF 16949)

3+ years of experience in quality systems or quality engineering within the automotive industry

Strong knowledge of IATF 16949, ISO 9001, APQP, PPAP, and core quality tools (FMEA, MSA, SPC)

Familiarity with ISO 14001 environmental management systems (preferred)

Experience supporting customer quality requirements and satisfaction metrics

Experience managing internal and supplier audits

Physical Requirements:

Prolonged periods of standing and/or walking during an 8 hours shift.

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 25 pounds at times.

The employee frequently is required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl.

The employee is occasionally required to walk and talk or hear.

Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Full-time