Director of Operations - Attractions - Tennessee

Job Description

Director of Operation

Premier Entertainment Destination

Tennessee

One of Tennessee's top entertainment destinations, offering a vibrant mix of attractions, dining, shopping, and live entertainment. We are seeking a results-driven Director of Operations to lead the charge in delivering exceptional guest experiences and driving strategic growth.

About the Role

The Director of Operations is a high-impact, executive-level position with oversight of daily operations and long-term success. Reporting to ownership, you will lead a senior leadership team responsible for amusement rides, park services, facility maintenance, group sales, marketing, and entertainment. You will also collaborate extensively with internal and external stakeholders, including tenants, vendors, media, and community leaders, to uphold our reputation as a must-visit destination.

Key Responsibilities

Direct the overall operations, focusing on delivering a safe, seamless, and enjoyable guest experience.

Oversee and guide operational areas, including attraction management, group sales, marketing, park services, and entertainment.

Monitor financial performance, including setting and managing budgets, labor models, and profit centers.

Champion safety and compliance protocols, ensuring adherence to all regulatory and emergency procedures in a public attraction setting.

Drive innovation, incorporating new attraction development, park expansion opportunities, and cutting-edge technology to enhance operations and guest satisfaction.

Build and lead a diverse team of senior leaders, empowering them to excel in their departments while fostering collaboration across functions.

Partner with key stakeholders, including tenants, contractors, media, and local community leaders, to create mutually beneficial partnerships and ensure alignment with our goals.

Qualifications and Skills

We’re looking for a visionary leader with the expertise to take the operations to new heights. Key qualifications include:

Experience: 8+ years of senior leadership in theme parks, amusement parks, or entertainment attraction operations.

Leadership: A proven track record of leading diverse, high-performing teams in high-traffic environments.

Financial Acumen: Strong experience managing budgets, labor models, and profit centers.

Safety Knowledge: Comprehensive understanding of safety, compliance, and emergency protocols in a public attraction facility.

Technology Savvy: Familiarity with park operations technology, including ride systems, ticketing, POS, and guest feedback tools.

Innovative Mindset: A history of driving innovation to elevate guest experiences and expand operations.

Communication: Exceptional communication and organizational skills with the ability to build productive relationships with teams and stakeholders.

Availability: Flexibility to work weekends, holidays, and extended hours based on operational demands.

Bonus Points

Experience leading attraction development, park expansion, or new opening initiatives.

Expertise in leveraging technology to enhance operations and guest engagement.

Why Join Us?

This is more than a position; it’s an opportunity to become a key player at one of the top destinations in Tennessee. By joining, you’ll contribute to shaping unforgettable guest experiences, helping our park grow and innovate for years to come.

Are you ready to elevate our distination to the next level?

#ZRTM

As part of our recruiting process, we may contact you regarding positions we feel are a good fit or engage with you via SMS text message. By clicking to submit your application, Gecko Hospitality, has your consent to communicate via SMS text message moving forward.

Terms of Service are available at

Privacy Policy can be found at

Message and data rates may apply, depending on your mobile phone service plan.

For more help reply “HELP” to your texts or you can opt-out by replying STOP

Company Description

Since 2000, Gecko Hospitality and its dedicated Franchise Partners and Recruiters throughout the United States have been pioneers in the hospitality recruiting industry. The value that Gecko Hospitality provides to its Clientele is evident in the advanced networking and technology skills our professional recruiters possess in identifying qualified restaurant professionals.

Our national network consists of 37 regional offices that are driven to meet the needs of the hospitality industry. In addition, Gecko Hospitality offers the largest selection of hospitality jobs, restaurant jobs, hotel jobs, resort jobs and club management jobs online. Our specialized, hospitality-focused team covers all 50 states and Canada with over 80 Franchise Partners and recruiters. Gecko Hospitality was founded on providing the finest restaurant jobs nationwide to the highest performing candidates. More importantly, our Franchise Partners and recruiters began their careers in hospitality and there is no finer training ground for recruiting than real life experience.

At Gecko Hospitality, we are passionate about making sure that every member of our recruiting team is familiar with our philosophies. In the same way that we learn about people when developing relationships and friendships, we want our people to have a sense of Gecko Hospitality's values and insight into our company's "personality." With this insight comes a greater understanding of how values "fit" with Gecko Hospitality's values, why we do things the way we do as well as providing a basis for making decisions that are appropriate to those values. We all play a part in keeping these traditions and philosophies alive.

We want every member of our recruiting team to understand that we are only as good as how well we follow these philosophies on an every day basis. Gecko Hospitality is all about achieving results by being motivated. This motivation to achieve results comes from within. No one can motivate us, nor can we motivate anyone else. As leaders, all that we can do is provide an environment where people motivate themselves to achieve mutually beneficial goals. Along with this philosophy, each team member possesses the following traits for which we are proud: honesty, integrity, desire, determination, listening skills, rapid learning, responding in a timely manner, effective communication skills, thoroughness, empathy, compassion, and most of all we want every team member to have a strong work ethic that motivates them to produce superior results both for our candidates and for our Clients.

At Gecko Hospitality, you certainly have... more choices

Full-time