Remote Cruise Specialist

We are seeking an enthusiastic and customer-focused Entry-Level Cruise Specialist to join our travel advisory team. In this role, you will assist clients in planning and booking cruise vacations while learning about different cruise lines, ships, and destinations. This is an ideal starting point for someone passionate about travel, eager to grow within the travel industry, and interested in cruise products.

Key Responsibilities:

Client Assistance & Consultations

Respond to client inquiries via phone, email, or chat regarding cruise vacation options.

Help identify client needs and recommend cruise lines, itineraries, and onboard experiences.

Explain cruise features, policies, pricing, and required documentation (passports, visas, etc.).

Booking Support

Enter and manage cruise bookings using booking platforms and vendor portals.

Assist with processing deposits, final payments, cabin selection, and travel insurance.

Prepare and send travel documents, confirmation emails, and cruise tips to clients.

Product Knowledge & Training

Participate in supplier training sessions (e.g., Royal Caribbean University, CLIA programs).

Stay up to date on special cruise promotions, new itineraries, and ship updates.

Shadow experienced advisors to gain exposure to high-volume sales techniques and client interactions.

Customer Experience

Deliver excellent service pre- and post-booking, including itinerary adjustments and answering follow-up questions.

Monitor and flag any cruise schedule changes, cancellations, or client-specific issues to senior advisors.

Minimum Qualifications:

High school diploma or GED required (Associate’s or Bachelor’s in Travel, Hospitality, or Business is a plus).

Passion for cruising and the travel industry.

Strong written and verbal communication skills.

Detail-oriented with strong time-management abilities.

Comfortable using computers, email platforms, and web-based booking tools.

No prior cruise booking experience required—on-the-job training provided.

Experience in customer service, retail, or hospitality is a plus.

Desirable Skills:

Willingness to learn Global Distribution Systems (GDS) and cruise supplier tools.

Basic understanding of geography and world destinations.

Sales curiosity—ability to identify client preferences and match cruise offerings.

Ability to work independently in a remote setting, if applicable.

Work Environment & Schedule:

Entry-level position with growth potential into a Senior Cruise Consultant role.

Flexible working hours may include evenings or weekends, depending on client needs.

May be office-based, remote, or hybrid, depending on the company.