Patient Access Representative II

Job Description

Mindful Care is looking for a dedicated Patient Access Representative to join our team remotely. This role is crucial in managing and facilitating the referral process within our organization, ensuring that patients receive timely and appropriate services. As the first point of contact, you will communicate effectively with patients, referring parties, and internal teams to coordinate appointments and follow-ups with exceptional customer service.

Our Patient Access Representatives:

Responsibilities

Assist with New Patient submissions & Existing Patient scheduling

Maintaining all communication platforms

Re-engaging prospective patients when necessary

Reviewing/collecting payments, patient balances, and sending payment links.

Handle basic inquiries related to billing, escalating detailed billing issues to relevant departments.

Verifying insurances.

Centralize all inbound communications (emails, calls, texts) to streamline responses or direct to the appropriate teams.

Provide Tech Support with patient portal, zoom links and registration process.

Facility experts to provide location information as needed.

Additional tasks assigned by management

Your Qualifications:

High school diploma or equivalent required; college degree preferred.

Experience in a call center environment; healthcare experience preferred.

Prior customer service experience in medical or mental health practices is preferred.

Excellent interpersonal skills and professional manner.

Strong verbal and written communication skills.

Ability to schedule appointments based on patient needs.

Well-organized and detail-oriented.

Ability to multi-task and prioritize work in a fast-paced environment.

Strong computer proficiency.

Demonstrates awareness, inclusivity, sensitivity, humility, and experience working with diverse populations, including various ethnic backgrounds, socioeconomic statuses, sexual orientations, and gender identities.

Schedule:

Monday-Friday, 9am-6pm ET

Compensation and Benefits

Competitive base salary of $16 per hour.

Opportunities for career growth and skill development.

Comprehensive benefits package including PTO, 8 holidays, employer contributions towards Health, Dental, and Vision Insurance and much more.

Company sponsored events around the world to bring us together, for example, Mindful Care Summer Fun activities and our annual Holiday Gala and Awards Ceremony

Why Join Mindful Care

At Mindful Care, we prioritize the well-being of our employees and offer a supportive environment that encourages professional growth and development. Join us in making a meaningful impact on the lives of our patients while enjoying a fulfilling career.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

By submitting this application, I acknowledge and agree that Mindful Care may conduct a background investigation as part of its hiring process. This investigation may include, but is not limited to, verification of my education, employment history, professional references, and other relevant information. It may also involve a review of my criminal record, credit history (where applicable), and any other publicly available information necessary to assess my qualifications for the position.

I understand that this screening will be conducted in compliance with all applicable laws, including the Fair Credit Reporting Act (FCRA) and any state or local regulations. I further acknowledge that I will be required to provide written consent for this background check before it is conducted.

I affirm that all information provided in my application is true, complete, and accurate to the best of my knowledge. I understand that any false statements, omissions, or misrepresentations may disqualify me from further consideration or, if discovered after employment begins, could result in termination of my employment.

If I have any questions regarding this process, I acknowledge that I may contact Mindful Care's People department for further clarification.

Full-time