Call Center Representative

Job Description

Are you ready to be the voice that makes a difference? Prostar Services Inc. in Wilson, NC is hiring a Call Center Representative for full-time or part-time in-office positions. If you're energized by helping others, thrive in a fast-paced environment, and want to be part of a team that values your contribution, this is your opportunity!

WHAT'S IN IT FOR YOU?

We offer our Call Center Representatives competitive pay starting at $12–$15 per hour, plus commission and bonuses that reward your performance.

All that you need is:

High school diploma or equivalent

Experience with CRM or dispatching software (e.g., ServiceTitan, Housecall Pro)

Strong phone communication skills and a professional attitude

Ability to multitask and stay organized

Experience in a call center or customer service role, particularly in the HVAC or service industry, is preferred, along with bilingual skills.

HOW DO WE CARE FOR OUR CUSTOMER SERVICE TEAM?

OUR COMPANY-WIDE BENEFITS:

Insurance

Bonuses

In-house training

Advancement opportunities

Tool program

We also offer our Call Center Representatives paid training, growth opportunities, and a friendly, supportive team environment.

WHAT CAN YOU EXPECT?

This customer service position has multiple flexible in-office shifts:

Full-time or part-time

7 AM–4 PM, 8 AM–5 PM, 9 AM–5 PM

Evening, night, weekend shifts

On-call and overtime when needed

As a full or part-time Call Center Representative, you'll be the first point of contact for our customers, answering inbound calls, scheduling HVAC services, dispatching technicians, and updating our CRM system. You'll also make outbound calls for confirmations and follow-ups, handle customer concerns, and support marketing efforts. Every day, you'll play a key role in keeping our operations running smoothly and our customers happy.

A LITTLE BIT MORE ABOUT US

Prostar Services Inc. was founded with the idea of putting our customers' needs first. Whether they need a new heating or cooling system or just a tune-up, our skilled and dedicated technicians are ready to help. We strive to be a company that is a pleasure to work for. Our team feels like family, and our work culture is open and supportive. We believe that happy employees do the best work, so we do what we can to keep our team satisfied. Our employees are highly skilled, and we reward them with great wages and perks.

TAKE THE NEXT STEP!

Must have the ability to pass a background check and drug screening test.

Job Posted by ApplicantPro

Part-time