Senior PDM Applications Engineer

Overview

Technical and Creative Serve as an Internal Consultant to Multiple Clients

At GSC we are enthusiastic problem solvers. We like to inspire and educate companies on how to leverage 3D engineering technology to advance manufacturing, drive innovation, and fuel new product development. We love to provide solutions that will enhance our customer's design process. We are passionate about we do. All of GSC is focused on customer satisfaction through ideation, inspiration, motivation, and innovation to achieve excellence.

Reporting to the Director of Engineering Services, the Senior PDM Applications Engineer provides coaching and guidance to PDM team members and evaluates PDM team's projects. Delivers comprehensive post-sales support for GSC's customers regarding SOLIDWORKS PDM and 3D Experience on cloud products, performs the implementation of multiple products, serves as high level technical support, and provides effective training sessions to GSC's employees and customers when necessary.

Our robust benefits package includes:

PTO (holiday, sick, vacation)

Medical/Dental/Vision/Life insurance

401k

Responsibilities

Provides mentorship for the PDM Applications Engineers including coaching and development, interviewing, and other duties as needed

Works with clients on the installation, training and implementations process for PDM, 3D Experience, or other SolidWorks products

Works with Services team to report project status and collaborate on problem solving

Trains, mentors and serves as a role model for PDM Applications Engineers in the areas of software capability, technical knowledge, and general customer interaction

Recommends new processes and procedures for the PDM team to streamline product implementation, functions, improve efficiencies and increase quality of service

Partners with the PDM Solutions Architect to support pre and post-sales efforts. Analyzes customer needs and makes recommendations leading to the most efficient use of SOLIDWORKS PDM solutions

Provides Level 3 (highest level) technical support.

Develops excellent relationships with SOLIDWORKS technical support, leadership and partners

Helps to prepare PDM Applications Engineers to meet annual PDM certification requirements

Travels to customer and training sites as required (but not very common)

Qualifications

Strong experience utilizing SolidWorks PDM software required

An understanding of Microsoft SQL standard database software

2+ years of professional PDM experience highly preferred

Prior technical support experience in networks administration and/or software related field preferred

Understanding of engineering processes and terms

Effective written/oral communication skills. Outstanding presentation skills

Customer focused approach. Skilled at problem solving, basic project management and basic negotiation

Clear understanding of computer networking and hardware

Ability to travel locally and in the region

GSC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

PandoLogic. Category:Sales, Keywords:Sales Support Engineer, Location:Menomonee Falls, WI-53051