IT and Third Party Support Specialist

IT and Third Party Support Specialist

Middlesex Federal Savings, F.A.

Davis Square, Somerville

*This is a full-time onsite position with some occasional remote flexibility.

Middlesex Federal Savings is seeking an IT and Third Party Support Specialist to support the Bank’s IT operations, focusing on vendor management, user access administration, and general IT support. The IT and Third Party Support Specialist will coordinate third-party vendor relationships, manage user accounts and security protocols, and provide hands-on assistance for hardware, software, and network issues. Strong organizational, communication, and project management skills are essential, as is the ability to collaborate with both technical and non-technical colleagues.

IT and Third Party Support Specialist Qualifications and Skills:

Familiarity with IT security best practices, especially user access management and authentication

Experience with vendor management and third-party service coordination

Working knowledge of common operating systems (Windows), basic networking and standard hardware (workstations, mobile devices, printers)

Strong organizational and project management skills; able to prioritize tasks and adapt quickly to changing priorities

Excellent verbal and written communication skills; able to explain technical concepts to non-technical users

Ability to work independently and as part of a small, collaborative team

Interest in learning about new technologies, including AI applications in financial services

College degree or equivalent industry experience

Willingness to take ownership of tasks, escalate issues appropriately, and maintain a customer-service mindset

Proactive problem-solver who is comfortable with ambiguity and can operate confidently without detailed instructions

Why You Should Apply

Small, collaborative environment

Competitive salary and excellent benefits package, including paid time off

Excellent training opportunities

IT and Third Party Support Specialist Job Responsibilities

Coordinate the Bank’s third-party vendor management program, including performance monitoring and relationship management

Manage user access, including account provisioning and deprovisioning, ensuring role-based access and compliance with security protocols

Provide general IT support across the organization, troubleshooting hardware, software, and network issues

Assist with maintaining IT security protocols and ensuring compliance with Bank policies and regulatory requirements

Prepare and present quarterly reports on vendor management and user access to senior management

Collaborate with the IT department and third-party IT consultants to address system performance, implement improvements, and support network operations

Support the IT help desk and provide hands-on assistance to colleagues as needed

About Middlesex Federal Savings, F.A.

Middlesex Federal Savings is a full-service community bank headquartered in Davis Square Somerville, Massachusetts. It was established in 1890 as West Somerville Cooperative Bank. More than 130 years later, Middlesex Federal has grown from its modest beginnings. Established with only $840.20 in assets, Middlesex Federal is now a thriving community bank with more than $710 million in assets.

Middlesex Federal employs a staff committed to the community and to our customers’ needs. As active members of the community, our employees understand our customers’ banking needs because they share those needs. The longevity of our staff allows Middlesex Federal to cater to our customers’ banking business in a personal way, serving customers as individuals often known by name. You will always find that at Middlesex Federal Savings "We're here to help".

Middlesex Federal Savings is an equal opportunity employer, dedicated to building an inclusive and diverse workforce.

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