Service Transition/Project Manager - Secret Cleared

Job Description

Position Title: Service Transition Manager

Location: Joint Base Andrews (JBA), Maryland

Security Clearance Required: Active DoD Secret Clearance

Education/Experience: BA/BS with 8–12 years of relevant experience, or Master’s with 6–10 years (additional experience may substitute for a degree)

Position Summary

We are seeking a skilled Service Transition Manager to lead the integration and transition of IT services into operations for a high-profile federal program based at Joint Base Andrews. This role bridges project delivery and operational sustainment, ensuring services are delivered efficiently, documented thoroughly, and fully supported across all work centers.

Primary Responsibilities

Coordinate with project managers to transition IT services into operational support

Analyze incoming services to ensure readiness across all supporting teams and work centers

Lead stakeholder meetings to drive alignment and execution of service transition plans

Advise program offices and service delivery teams on transition requirements and best practices

Collaborate with User Experience (UX) Managers to plan service announcements and end-user communications

Drive continuous process improvement in service delivery, execution, and fulfillment

Support quality management initiatives across all operational teams, including managed print services

Assist the Chief of Operations in identifying and resolving performance deficiencies

Work with Strategic Operations and Problem Management teams to address service delivery trends

Help design, develop, and maintain the AFNCR ITS Service Catalog and supporting documentation

Contribute to Quality of Service (QoS) initiatives and coordinate with higher-level Air Force IT stakeholders

Develop and update ITSM request templates in collaboration with Remedy/ServiceNow teams

Assist in developing and delivering customer-facing Service Catalog training

Support Service Fulfillment training for technical teams executing catalog requests

Participate in special projects to improve service quality and end-user experience

Basic Qualifications

BA/BS degree and 8–12 years of relevant experience, or Master’s degree with 6–10 years (additional experience may substitute for degree)

Active DoD Secret Clearance

Strong organizational, communication, and stakeholder engagement skills

Preferred Qualifications

2+ years of experience in quality assurance or process improvement

Familiarity with BMC Remedy Digital Workplace Catalog and ServiceNow

Experience working in the National Capital Region or with Air Force HQ organizations

Experience with developing or maintaining a Service Catalog

Exposure to Remedy-ServiceNow migration projects

One or more of the following within 6 months of start:

Continuous Process Improvement certification or executive course

ITIL Foundations certification

PMP (Project Management Professional) certificationCompany Description

Agensys Corporation is a small business IT Services firm headquartered in Loudoun County, Virginia. Our proven methodologies allow us to identify, attract and retain the highest quality of IT professionals. Agensys Corporation’s leadership team capitalizes in over 30 years of expertise in government and commercial sectors and is one of the fastest growing Services firms in the DC Metro Area. Our goal is to develop strong relationships with our partners to understand and exceed the needs of their unique environments.

Full-time