IT Product Owner Technology Operations - Costco Travel

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Travel IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

Product Owners are responsible for defining requirements, assisting with the overall product roadmap /vision, and driving value at the scrum team level. Product Owners work closely with teams and are the “voice of the customer”, ensuring the needs of the end-user are incorporated into the product from design to deployment. Product owners are responsible for the authoring of functional user stories which are used to support the day to day development of new features and capabilities.

The IT Product Owner will partner with Product Management Leads and Technology Operations stakeholders to translate product strategy and problem solving into a detailed, prioritized backlog of user stories. The Technical Product Owner will collaborate with an agile delivery team to implement, measure, and learn from the improvements they have made. The Technical Product Owner manages execution of the Technology Operations services and delivery roadmap for Costco Travel that are aligned to KPI's that measure the objectives of both internal and external stakeholders.

The IT Product Owner also serves as the scrum master for their delivery teams by enabling the team to self-organize, remove impediments and foster an environment for high-performing team dynamics, continuous delivery, and continuous improvement. The candidate chosen for this position will be working with technical Technology Infrastructure Operations teams. These teams will focus on delivering high quality Technology services to a rapidly growing business and Technology Department. The Technical Product Owner does not coordinate break fix/on-call activities.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

● Works continuously / daily with teams to provide answers, feedback and direction on work items, enablers, user stories, etc.

● Defines and communicates the minimum viable product (MVP) for a given application / product and the supporting release plans.

● Collaborates with Product Managers and technology stakeholders (e.g., Systems Architects) to define new and or enhanced product requirements and functionality.

● Works continuously / daily with teams to provide answers, feedback and direction on work items, enablers, user stories, etc.

● Supports Technology strategy by forming a backlog of features and user stories for use by the delivery team.

● Delivers and communicates service-related requirements to the delivery team(s).

● Delivers agreed upon services in line with roadmap through effective management of delivery teams, testing, documentation, etc.

● Articulates requirements for each user story with detailed acceptance criteria.

● Uses data and insights from multiple sources that benefits the business and our members.

● Pursues incremental delivery by looking for ways to meet business goals and learn from members and end users through frequent, measurable enhancements.

● Works collaboratively and uses best practices with the delivery team to support backlog refinement, sprint planning, and long-term release planning.

● Monitors and improves service health.

● Ensures completed stories meet acceptance criteria by reviewing test plans, the output of automated testing or, where necessary, contributing to manual testing efforts.

● Prioritizes and resolves issues and defects through collaboration within the delivery team and across the organization.

● Seeks to improve processes across the entire product team and delivery team by using retrospectives to inspect and adapt.

● Communicates effectively with team members, stakeholders, and all levels of management.

● Stays current on Product Ownership and applies product development and agile delivery practices.

REQUIRED

● 3+ years current experience:

● Working within a complex Technology Operations environment.

● Working on a Scrum and/or Agile team.

● Creating documentation for communication with varied audiences.

● 2+ years experience:

● Working alongside formal compliance programs (PCI, CCPA, SOX.)

● Working with 3rd party Technology vendors/consultants coordinating professional services.

● Deep understanding of business requirements elicitation pursuant to specific programs/projects involved.

● Proficient in requirements gathering, business modeling, project scoping, and use case creation.

● Familiarity with networking, storage and compute technologies, and support practices.

● Deadline oriented and capable of self-management.

● Strong work ethic, demonstrated attention to detail, excellent time management, and organizational skills.

● Ability to work both independently and within a close team environment.

● Ability to accomplish tasks simultaneously while adhering to procedures and/or direction.

Recommended

● Kanban methodology experience is a plus.

● Experience with Microsoft and Axure technologies.

● Experience leveraging ServiceNow.

● Knowledge of modern application architectures and CD pipelines.

● Proficient in Microsoft Workspace applications, including Outlook, Word, Excel, PowerPoint, and Teams.

Required Documents

● Cover Letter

● Resume

California applicants, please click here to review the Costco Applicant Privacy Notice.

Pay Range: $130,000 - $160,000

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.