Telephone Customer Feedback Specialist, AI Native

Job Description

At ConsumerAffairs, we’re on a mission to help consumers make smarter buying decisions by collecting real stories from real people. As a Telephone Customer Feedback Specialist, you'll conduct phone interviews with customers of top-rated brands to capture their experiences—both good and bad. These reviews help other consumers navigate major life purchases.

This is not a sales role. It’s a people-first position where listening, empathy, and clear communication are the most important skills. You’ll also use AI-powered tools to help streamline your workflow, so being curious and tech-comfortable is required.

What You’ll Do:

Conduct professional, phone-based interviews with customers to collect detailed feedback

Navigate conversations with empathy and tact—even when customers are frustrated or emotional

Maintain high levels of accuracy and quality in every review

Manage your daily call volume, reporting, and performance goals with independence

We’re looking for AI Natives—people who are curious, tech-comfortable, and always thinking about how to work smarter.

Requirements

What We’re Looking For:

1+ year of experience in a customer support, call center, or phone-based role

Strong verbal communication skills and the ability to build rapport quickly

Resilience and emotional maturity—you're calm under pressure and take feedback well

Detail-oriented, organized, and comfortable managing your own metrics

Curious and tech-friendly—you’re open to learning and using AI tools

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Hybrid Schedule

Free Food & Snacks

Full-time