Sr Platform Engineer

Job Description

Job Title: Lead Platform Engineer (IC2)

Location-Type: Hybrid (3 days/week onsite in Location: Baltimore MD, Evansville IN, Charlotte NC, Fort Worth TX, Irving TX, Wilmington DE)

Start Date Is: ASAP (good with 2 week notice)

Duration: Contract-to-Hire

Compensation Range: $60/hr – 75/hr

Job Description:

Lead the design and implementation of a cloud-based contact center solution, transitioning from legacy systems to a modern CCaaS platform.

Day-to-Day Responsibilities:

Engage with CCaaS vendors to architect and implement cloud contact center solutions.

Analyze existing telephony infrastructure and design migration strategies.

Develop and integrate APIs for seamless connectivity with third-party systems.

Configure IVRs, dialers, and system routing for multiple business units.

Collaborate with cross-functional teams to ensure alignment with business requirements.

Participate in daily stand-ups and agile ceremonies to drive project progress.

Requirements:

Must-Haves:

8 years of experience in platform engineering with a focus on contact center solutions.

Proven expertise in Avaya PBX systems and transitioning to cloud-based platforms.

Strong programming skills in languages such as Java, C#, or Python.

Experience with CCaaS solutions like NICE CXone or Five9.

Proficiency in developing and maintaining RESTful APIs.

Excellent communication skills and ability to work in a collaborative environment.

Nice-to-Haves:

Experience with enterprise environments and telephony operations.

Familiarity with chatbot development and AI integrations.

Knowledge of cloud platforms such as AWS or Azure.

Hybrid remote