Collections Manager

Job Description

We are currently seeking a Collections Manager to join our team. We are seeking an individual with a professional, positive mindset that can build rapport with customers.

Responsibilities:

Generate weekly reports to track unpaid customer accounts

Make daily phone calls and send delinquent letters to customers who are behind on payments

Advise and follow-up with customers on unpaid accounts

Conduct thorough account research to understand customer credit history

Initiate repossession proceedings

Keep records and status of customer's account

Build rapport with customers who have become delinquent and assist them in developing a plan to bring accounts to current status

Qualifications:

Previous experience in debt collections

Ability to maintain confidentiality

Attention to detail

Effective written and verbal communication skills

Proficient knowledge of relevant computer programs such as MS office, Windows PC and web-based applications

Full-time