CSR

Job Description

ProCare Medical Equipment is a fast growing medical equipment company based in Meridian, ID. We are seeking for a self-motivated, high-energy team member to work in our Customer Service Department who are committed to delivering outstanding support to our customers and patients. If you possess a positive attitude, strong critical thinking skills, the desire to help others, and exceptional attention to detail. We would love to hear from you.

Applicant Requirements:

Ability to multitask.

Strong organizational skills

Able to work independently as well as part of a team in a dynamic and fast-paced environment.

High level knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)

Able utilize sufficient typing skills to ensure timely and accurate data entry.

Ability to work with and deescalate frustrated customers

Minimum of a high school diploma

Exceptional phone skills

Responsibilities:

Answer inbound calls

Outbound calls to customers

Work with customers to take orders and coordinate deliveries with drivers

Data entry into our CRM and patient record systems

Communication across all departments

Troubleshooting DME with customer over the phone

Educate customers about the appropriate medical equipment to meet their needs

Help coordinate with patients and providers

Working in office setting

Benefits:

After successful completion of a 90 day probation period all full-time team members are eligible for our benefits program including:

Paid time off

Paid holidays

401k with salary match

Health insurance

Paid dental

Paid vision

Position is Monday - Friday 8am - 5pm.

We love our team! It shows in the care we bring to our customers. If you share our passion for team work, customer care, and a strong work culture we want to hear from you. Please make sure to include a resume, and if there is anything you would like us to know about you feel free to include a cover letter. We look forward to hearing from you.

M - F 8am - 5pm

Full-time