Amusement (Arcade) Supervisor

Job Description

Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!

The Amusement Supervisor is responsible for supporting the Amusement Manager and/or General Manager in the supervision and management of the Amusement Department. The Amusement Supervisor is also responsible for excellent customer service, assisting department employees in problem-solving, and implementing all company policies and procedures.

Benefits: Paid Time Off (PTO), Medical, Dental, Vision, Life Insurance, and 401(K) with company matching.

All management team will handle and serve alcohol, you must be at least 21 years or older.

Essential Duties:

Under the direction of the Amusement Manager and/or General Manager, achieve departmental sales goals through the efficient execution of Company policies.

Be on the floor to provide personal sales support and trouble shoot the amusement department at least 90% of the time. (100% on busy times of weekends)

Control payout ratios of crane operations by remaining highly attentive to payout numbers as well as the actual customers.

Conducts tills checks, refunds, credits, and ticket adjustments in accordance with the company policy.

Conducts opening and closing department procedures.

Completes all amusement-related reports assigned by the AM Manager & corporate office.

Assist Amusement Manager and/or General Manager in planning and preparing work schedules and assignments of employees to specific duties

Assist Amusement Manager and/or General Manager in monitoring store inventory levels on a daily basis, ensure adequate availability of products

Under the direction of the Amusement Manager and/or General Manager, supervise department employees to ensure they are in compliance with established operational practices and policies

Ensure compliance of employees with established security, sales, and safety procedures and practices

Assist Amusement Manager to ensure all store amusement employees are properly trained

Assist other departments as needed, cross-train for a basic understanding of all departments.

Attend all department & store meetings as assigned by the General Manager/Amusement Manager.

Qualifications:

Associate's degree and 2-3 years retail management experience, preferably in the entertainment, retail, or hospitality industries, but not required.

Work Environment

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands

While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel, and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.

Please submit your resume or complete application online at

Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One)Company Description

Round One Entertainment is a multi-entertainment center that features bowling, 300+ arcade games, billiards, karaoke, darts, bar and kitchen. We currently have stores in 21 states, and by year 2025 we expect to have stores in all 50 states.

Round One first started in Osaka, Japan as a roller-skating rink in 1980, but after adding arcades and bowling into the facility, sales skyrocketed, and this along with all of our passionate staff have allowed us to grow into a multi-million-dollar entertainment company, with over 150 stores in Japan and U.S. alone. In 2020, Round One is projected to open 10 new entertainment centers across the US. By delivering excellent customer service to all-age groups, Round One has continued to succeed in becoming one of the fastest growing entertainment companies in America, with the help of all of our passionate bowling, amusement, food & beverage, cleaning, and mechanic staff. Round One’s mission is to bring smiles to everyone across the world by creating memorable experiences t

Full-time