Marketing Database Analyst

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Assists in coordinating the direct marketing efforts, including but not limited to data mining, segmentation, distribution, follow-up, and reporting.

Works with Food & Beverage, Hotel, Marketing, and Casino Operations to analyze and interpret data collected from the property’s CMS, PMS, and POS systems.

Understands basic processes and procedures for operating departments to identify areas of improvement based on performance metrics and guest feedback.

Creates, manages, and distributes ad hoc reports for various departments.

Identifies and facilitates the correction of “bad data” in any of the property’s databases.

Verifies the accuracy of newly created players’ club card accounts.

Creates and validates pro/post-forms for all casino marketing-related promotions and events.

Builds and validates the creation of casino marketing promotions in SYNKROS to assist the Marketing team.

Assists in providing excellent customer service to all guests through various activities when necessary. Develops and maintains effective working relationships with all guests and employees.

Complies with established security policies and procedures. Informs supervisor and/or security personnel/supervisor of any concerns.

Within the realm of the responsibility of the job, maintains a clean and safe work environment. Performs duties in compliance with safety procedures, which include the use of safety equipment. Incumbents are responsible for following safety procedures, identifying unsafe practices or conditions, and informing their supervisor or the Safety Committee of unsafe conditions, as directed.

Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.

Performs all duties in compliance with the Colorado Limited Gaming Act, internal policies and procedures, and Colorado Limited Gaming Regulations.

Performs other related duties, including special projects, as assigned.

QUALIFICATION REQUIREMENTS: Demonstrated experience in the Gaming, Hospitality, or Customer Service industries is preferred. Demonstrated experience using SYNKROS or other Casino Management Systems is preferred. A basic understanding of SQL or other database programs is required. Proficiency in Microsoft Excel, Access, or similar databases and BI programs is required. Demonstrated experience performing within specific deadlines and working under pressure. Demonstrated experience in problem solving and organizing, and prioritizing work.

EDUCATION AND/OR EXPERIENCE: Two (2) or more years of recent and related data analysis experience or equivalent.

CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid and current State of Colorado Gaming License.

OTHER SKILLS/ABILITIES: Ability to ask the right questions to solve business problems. Ability to recognize patterns and trends in large datasets. Able to craft compelling data narratives with visualizations.

PHYSICAL DEMANDS: Essential duties involve sitting while completing paperwork or using a computer. Duties involve kneeling, squatting, bending, walking and crouching, and stooping in order to access computer hardware and software. Essential duties require lifting up to 30 pounds to stack, store, or move general office supplies, computer supplies, and equipment. Essential duties involve a standard workweek with additional hours occasionally required.

COMPENSATION AND BENEFITS:

$56,485+ annually based on experience

Full House Resorts provides a robust benefits package for all employees and eligible family members, including:

Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage.

For the employees, Full House Resorts provides:

Financial Security: Life insurance, disability coverage, and supplemental benefits.

Retirement Savings: 401(k) plan with company matching after one (1) year of service.

Paid Time Off: Generous PTO program.

Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.

Wellness Perks: Complimentary local gym membership.

Professional Growth: Tuition reimbursement and career development opportunities.

Exclusive Discounts: Employee savings on hotel and resort services.