Service Writer

Job Summary: We are looking for a Service Writer to join our International Truck Service team! The right candidate will have automotive service advisor experience along with good customer relations skills and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

Benefits

Medical and dental insurance

401k Plan

PTO

Life insurance

Short-term disability

Growth opportunities

Employee discounts

Family-owned and operated

Responsibilities

Meet with customers and determine their needs for repair and/or service of their vehicle issues

Increase customer satisfaction by building customer relations

Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations

Monitor the progress of each vehicle throughout the day, and update customers frequently

Increase profitability by maximizing sales & executing retail promotions

Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times

Oversee and participate in quality control

Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

High school diploma or equivalent

Valid driver’s license & clean driving record

Accredited training in service advisor skills, customer satisfaction, and quality control (will be provided upon hire)

Automotive service advisor experience (preferred)

Ability to read, write and speak English fluently

Ability to concentrate and accomplish tasks despite interruptions

Multitasking skills

Proficient use of computers/business machines

Must be able to pass a routine background check and drug screening

About Us: Customers have trusted Sternberg Automotive Group for over 60 years! We are a humble, family-owned dealership with locations across Southern Indiana and in Louisville, Kentucky. Our group provides services for just about every facet of the transportation industry - Cars, Trucks, Leasing, Rental Parts, Vehicle Repair, Equipment, Collision Repair - you name it, we have it! Our enthusiasm and excitement for automobiles and trucks, as well as delivering exceptional customer service has made us a go-to regional automotive destination.The Sternberg Automotive group demonstrates the same local, family business atmosphere at all our dealerships since all are still run by the Sternberg Family! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.