Assistant Manager

Job Snapshot

Job Title:

Assistant Manager

Job Category:

Operations

Department:

Operations

Job Type:

Full-Time

Location:

Travel Required:

No

Level:

Experienced

Status:

Salaried - Exempt

Reports to:

Manager/General Manager

Job Description

Role and Responsibilities

Position Summary:

An MCA Assistant Manager is responsible for assisting the Manager in all day-to-day restaurant operations. This may include BOH and FOH hiring, supervisor/employee development and training, performance documentation, adequate staffing, adherence to all MCA policies and procedures, food quality and presentation, sanitation, safety and responsibility for tracking revenues and cash accounts. Responsible for ensuring the highest level of customer service throughout the operation. Being a role model/leader with the ability to solve problems, make informed decisions and manage the workforce and time wisely to achieve maximum results.

Specialty areas of focus may be designated to an MCA Assistant Manager such as Bar, Market, Commissary, or another unique area of focus as dictated by the Brand, General Manager or Director of Operations. Focus areas include duties such as daily/weekly inventory counts, ordering, and scheduling responsibility. Responsibilities:

Adhere to all MCA/Brand operating procedures and ensure that they are adhered to by all shift supervisors and employees

Attend and contribute to management meetings as required

Schedule and Lead Pre-shift/Post-shift meetings on a regular basis and post communications to staff

Ensure that all supervisor/employee duties and assignments are performed and completed in a timely manner

Record deliveries; receive and reconcile inventories with purchase orders

Work to ensure all food/beverages/bakery are in stock, the correct items are displayed on all counters and inside display coolers; and all perishable items are stored at the correct temperatures prior to serving

Complete daily reporting to accurately reflect any MCA/Brand procedures & documentation

Suggest and implement strategies that can lead to increased revenue

Ensure all cash payments are received, recorded and a receipt is provided to the customer

Ensure that an end of night report is completed to ensure correct recording of all transactions

Ensure that all cash items are balanced and accounted for daily

Ensure cash handling of register, deposits and safe

Ensure the restaurant, market, and bar are always kept to a high level of cleanliness

Ensure that all waste, transfers to other locations, promotional stock, breakages, and spillages are documented

Monitor and ensure orientation, training, development and performance management of supervisors and crew

Assist staff when required at busy periods

Complete a weekly staff schedule; ensure fair distribution of hours to all staff; use most cost-effective staffing schedules; adhere to staffing budget

Assess employee/supervisor strengths and career development

Ensure that all staff are punctual and attired correctly

Meet with problem performers regularly and discuss/document areas of improvement

Record any accidents/injuries/illnesses that occur, no matter how minor, by using the appropriate accident reporting procedures

Ensure that menu briefings and quizzes are carried out regularly with all staff

Work closely, and communicate with the GM to always ensure a smooth operation

Ensure all work is carried out in compliance with Health & Safety regulations

Communicate staff performance issues, training, and development needs to GM on a regular basis

Maintain a high level of service for all guests

Deal with complaints in an efficient and courteous manner

Communicate any service/guest issues to the GM

Perform any other duties as directed by the GM

Maintains total accountability including labor cost, budgets, and projections

Maintains food and beverage costs per budgetary standards

FOH/BOH repair, light bulb replacement, general organization, and cleanliness

Perform safety inspections and document results and shortfalls

Responsible for ensuring all storerooms and loading areas are clean and always organized

Qualifications

Associate degree or equivalent in Hospitality, Business or Culinary Arts

Minimum 1 year supervisory experience, preferably full-service restaurants

Knowledge of marketing techniques and impact on business results

Experience in guest relations, negotiations, and complaint handling

Excellent verbal and written communication skills

Commitment to service of customers, staff, co-workers, and management

Demonstrated leadership ability; ability to lead by example

High integrity and honesty

High Work Ethic, passion, and commitment

Ability to work full time hours to manage the operation, including weekdays, weekends, and holidays

Demonstrated coaching and development skills

Ability to train and delegate

Follow through and dependability

Adherence and modeling of all MCA policies and procedures

Knowledge and commitment to safety and food sanitation

Health Department approved Food Handler Manager Certification

Approved By:

Jeffrey Schleger

Date:

07/07/2022