Front Desk Receptionist

About the Company

Cardiovascular Specialists of New England (CSNE) is on a mission to redefine heart health and shift the paradigm, improving and elevating the lives of patients with cardiovascular conditions in New Hampshire. We use our advanced skills and technology to assess, diagnose, and treat general and complex cardiovascular conditions, including heart failure, heart valve disease, arrhythmia, and coronary artery disease.

About the Job

At our rapidly growing practice, Cardiovascular Specialists of New England, we are seeking a highly motivated Front Desk Receptionist to join our team! The Front Desk Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of the office. The receptionist is responsible for managing appointments, coordinating patient inquiries, maintaining accurate records, and assisting in various administrative tasks. You will report directly to the Office Manager.

What you'll do:

Warmly greet patients and visitors as they arrive

Oversee front desk operations of the New Hampshire office

Assist with the check-in process, verifying patient information and insurance details

Manage the appointment calendar using scheduling software, ensuring optimal time utilization and minimizing patient wait times

Coordinate appointments for new and returning patients and reschedule or cancel them when needed

Answer incoming phone calls and respond to emails in a courteous and professional manner

Address patient inquiries, provide information about services, and assist with prescription refill requests

Collect and update patient demographic and insurance information accurately

Verify insurance coverage and ensure necessary documentation is complete

Maintain and update patient records, ensuring accuracy and confidentiality

Organize and file medical documents, test results, and correspondence

Keep the waiting area clean and organized, ensuring patients are comfortable while waiting

Monitor the flow of patients in the waiting area and inform medical staff of any delays or emergencies

Enter patient information, appointments, and other relevant data into the office's electronic health records (EHR) system to maintain accurate and up to date records

Work closely with medical staff, nurses, and other administrative personnel to ensure a seamless patient experience

Maintain patient confidentiality and adhere to privacy regulations, such as HIPAA

Handle patient concerns and complaints in a professional and empathetic manner What you'll need:

High school diploma or equivalent; additional education or medical office certification is a plus

Proven experience as a receptionist or in a customer service role, preferably in a healthcare setting

Familiarity with medical terminology and procedures

Strong interpersonal and communication skills

Proficiency in using scheduling software, electronic health records (EHR) systems, and basic office software (e.g., Microsoft Office)

Excellent organizational skills and attention to detail

Ability to multitask and handle a fast-paced environment

Empathetic and patient-focused approach

Professional appearance and demeanor

Athena experience preferred

Work Location:

You will work out of the Manchester or Londonderry, New Hampshire office.

Additional Information

Full-time hourly range of $20-$21 per hour plus medical, dental, and vision.