Night Audit Guest Services

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Job Title: Night Audit Guest Services Representative

Job Type: Part-time

Supervisor: Guest Services Manager

About us

Bird Dog Hospitality is a hotel investment and management company that believes in putting people first. Beneath our core business of hospitality lies our purpose of creating lifelong relationships and enriching the lives of all those we provide hospitality to - our team members, guests, and investor partners. Every one of our team members seeks to live and breathe the values that define our culture, the Bird Dogma:

The Bird Dogma

We Put People First

We Dependably Drive Results

We Constantly Keep a Positive Attitude

We Never Stop Improving, Ever

We Relentlessly Solve Problems

Summary

Our Night Audit Guest Services Representatives (GSR) serve as our guests' first point of contact and manage all aspects of their accommodation.

Night Audit GSR responsibilities include running reports, updateing systems and other audition fuctions. While not as many guests register during the twlight hours, Night Audit GSR's are also reposnsible for managing reservations and providing information about rooms, rates and amenities. If you have an attention to detail, customer service and are a night owl, we'd like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Duties & Responsibilities

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (contact details, exact dates of their stay etc.)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to guests' inquiries in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs

Tending and folding laundry when needed

Confirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests etc.

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Run reports and auditing systems to close out the day. Experience, Skills, and Education

Work experience as a hotel Front Desk Agent, Receptionist, Nitght Audit, GSR or similar role preferred

Experience with a form of property management software is a plus

Understanding of how travel planning websites operate, for example: Booking and TripAdvisor

A strong desire to learn and develop

Customer service attitude

Excellent communication and organizational skills

Degree in hospitality related field is an asset

Willingness to work over nights, weekends and holidays

**Please note that this job description is not an exclusive or exhaustive list of all functions that a Night Audit Guest Services Representative may be asked to perform.

Position Requirements

Full-Time/Part-Time

Full-Time and/or Part-Time

Location

Baymont Inn & Suites

This position is currently accepting applications.