Market Research Analyst - Business Intelligence Analyst

Role: Market Research Analyst - Business Intelligence Analyst (Customer Experience Focus)

Location: Jackson, MI - Hybrid (Remote/On-Site)

Rate: Market

Duration: Long term

Primary duties and responsibilities:

Develop, implement, manage, and analyze results from studies designed to measure customer satisfaction with program experiences they have with us.

Develop, implement, manage, and analyze results from studies designed to assess the impact on customer experiences of process improvements being considered for operational transactions.

Develop and maintain PowerBI dashboards which present results from operational transaction studies.

Ability to design, implement, and analyze both quantitative and qualitative research studies to assist decision making by internal clients on various topics.

Interact with other members of the research team to include operational and program transaction results into a Voice of the Customer data system.

Interact with other departments to develop automated procedures for sample acquisition, survey invitation distribution, and results reporting. Skills Required:

EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS

RESEARCH ANALYSIS

Skills:

Solid understanding of quantitative and qualitative research techniques with the ability to determine optimal research approaches to meet given objectives.

Strong quantitative background with the ability to independently analyze data, draw sound conclusions, and make appropriate decisions and recommendations.

Ability to apply a variety of statistical techniques like cluster analysis, regression, factor analysis, tests for difference, decision trees, etc.

Experience with all aspects of customer research project management including proposal development, consultant selection, survey sampling, data collection, data analysis and reporting.

Excellent organizational and people skills with an ability to openly convey information to team members in a timely, concise manner

Ability to interface with a diverse population, multiple levels of an organization and various business functions

Ability to effectively manage multiple ongoing projects simultaneously.

Strong communication and presentation skills both written and verbal.

Minimum of three years' experience conducting research and analysis in a business environment.