Admin Processor

About the job Admin Processor

Admin Processor needs 1 year in telephone customer service or related experience

Admin Processor requires:

1 year in telephone customer service or related experience

Excellent communication skills

Knowledge of the use of PCs and related software

Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio.

Position requires sitting for long periods of time and considerable handling of paperwork, telephones, as well as keyboarding requiring repetitive motions with fingers Admin Processor duties:

Responds to telephone inquiries and complaints using standard scripts and procedures

Answers questions regarding child support payments posting, payments disbursement, and account histories.

Defines or resolves inquiries received either through written or telephone correspondence.

Gathers information, researches/resolves inquiries and logs customer calls

Communicates appropriate options for resolution in a timely manner

Informs customers about services available and assesses customer needs

Maintains updated records and logs.

All other duties as assigned