Sr. Dir, Enterprise Applications

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds.

In partnership with business customers and corporate leaders, creates technology and digital strategy for multiple product lines and operational areas ensuring integration with Horizon’s overall strategic plan. Maintains, plans and implements major modifications to a technology portfolio up to approximately 300 applications in pursuit of IT and business goals. Accountable for exemplary quality, performance, and availability service levels. Directs and oversees the software development lifecycle for new and existing in-house and vendor off-the-shelf application assets. People leader for technology teams up to approximately 500.

People Leader

Accountable for workforce strategy ensuring the necessary balance of internal and external technology talent, in terms of budget and skill, to appropriately meet customer demands.

Large team management and engagement including; interviewing and hiring, training and skills development, performance management, communication, and overall compliance with Horizon regulatory requirements, policies, and procedures

Transformational leader able to guide teams through culture transition

Manage multiple application teams up to 500 full time equivalents; both Horizon employees and on/offshore contingent resources

Customer Liaison and Strategic Driver

Establish and uphold effective partnerships with business customers to create and maintain digital and technology roadmaps as aligned with corporate strategy

Act as customer liaison for information technology

Implement and maintain cohesive and transparent demand management practices within the division product teams

Application Development and Software Lifecycle Management – In house development and vendor off-the-shelf software implementation and integration

Ensure software development best practices and quality standards are embedded within all lifecycle phases and consistently utilized for software architecture, engineering, integration, testing and acceptance, and implementation

Align to Horizon’s SDLC methodology and act as transformational leader as the organization moves to Agile/Scrum

Establish and oversee close alignment with the business ensuring functional and nonfunctional requirements are collected and met and delivery commitments are upheld

Partners with other EBTS senior leaders to align on and implement divisional goals

Make certain of best practice artifact development, maintenance, and availability

Application Portfolio Management and Service Level Availability

Ensure technology roadmaps are created, managed, and implemented for the entirety of the application portfolio within span of control

Align team members to enterprise, information security, and data governance standards on architecture

Maintain 24x7x365 production support and agreed upon service levels for performance, availability, and quality

Vendor and contract management

Develop and maintain a vendor strategy supportive of budgeted demand that aligns to the EBTS workforce strategy

Partner with corporate Legal and Procurement experts to ensure favorable terms and thorough vendor contracts

Manage effective vendor relationships, overseeing resource numbers/skill mix for capacity services relationships and delivery metrics for fixed priced contracts

Ensure month over month vendor adherence to contractual SLAs, contract terms, and quality of delivery

Uphold controls over the processes and transactions under areas of responsibility including the completeness and accuracy of financial information, business transactions, compliance with applicable laws and regulations, and the effectiveness and efficiency of operations

Fiscal and budget management

Monthly and yearly management of budgets over approximately $15M inclusive of chargeback

Direct strategies that increase efficiency and throughput while maintaining cost and quality

Assure timely adherence to EBTS and Horizon’s administrative and compliance policies

Education:

HSD or GED required, Bachelor Degree preferred.

Work Experience:

Fifteen to twenty years professional experience in information systems delivery

Requires a minimum of ten years of managerial experience including five years at the Director level, specifically supervising a technology staff

Additional licensing, certifications, registrations:

Preferred but not required:

Lean Six Sigma

Project Management

Agile/Scaled Agile training and related certifications

Knowledge, Skills and Abilities:

Software development lifecycle expertise

Technology and digital strategy and roadmaps as aligned to corporate and business line goals

Agile scrum/Scaled Agile

Expert in software engineering, development and maintenance

Proven ability to deliver quality software products and applications on time and within budget

Successful management of large, complex technology programs and projects

Health payer technology experience preferred

Leadership Attributes

Self-Management

Relationship Management

Conviction

Implementation Mindset

Drive

Forward Thinking

Functional Competencies

Customer focused

Develops talent and drives engagement

Drives results

Strategic mindset

Significant ingenuity and flexibility

Professional acumen and discretion

Vendor relationship management and negotiation skills

Transformational leader with strong communication skills

Instills trust

Values differences

Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware

Salary Range:$188,100 - $261,660

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This range has been created in good faith based on information known to Horizon at the time of posting. Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:

Comprehensive health benefits (Medical/Dental/Vision)

Retirement Plans

Generous PTO

Incentive Plans

Wellness Programs

Paid Volunteer Time Off

Tuition Reimbursement

Disclaimer:

This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job.

Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.

2019-9817