Assistant Manager

Job Type

Part-time

Description

Job Title: Assistant Manager

Location: Richmond, VA

Reports to: Facility Manager

FLSA Status: Part Time Non-Exempt

Job purpose

The Assistant Manager markets to the commercial and consumer customer base; establishes rental rates; contracts with tenants; collects rents; oversees maintenance of the facility and systems; monitors facility security and enforces company policies and procedures.

Duties and responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Renting self storage and selling related merchandise ( boxes, locks, etc) and ancillary company services

Provide excellent customer service to new and existing customers. Handle all customer inquiries or problems in a timely, courteous manner. Promote positive online reviews

Accept and process payments for storage rent; reconcile all payment types daily at close of business; complete daily bank deposits.

Perform collection tasks for past due customers to include phone calls, mailing letters, preparing Auction Sales paperwork

Prepare and submit operational, accounting and marketing and/or other reports as required by company policy or as requested by the District Manager. Completes monthly schedule for store staff.\

Keep the property in a neat and clean condition, to include maintaining the exterior grounds free of trash and debris, cleaning of storage units, access hallways, customer & employee restrooms and overall cleanliness of the property

Schedule and supervise minor repairs needed at the store

Advise the District Manager of any repairs, construction defects or large maintenance projects.

Supervise maintenance technician's or 3rd party contractors while performing routine maintenance or repairs at the facility.

Visually inspect the store daily, identify and respond promptly to any potential breach of security.

Understands basic operations and maintenance requirements for facility systems ( HVAC, fire alarm, security system, interior and exterior lighting and times, gate operations, etc)

Perform minor maintenance duties, changing light bulbs, weed control etc,

Implement, follow and enforce compliance of company policy and procedures. Requirements

Skills and Qualifications

2+ years Retail experience preferred

1+ years Supervisor or Leadership experience preferred

Self motivated. Possess excellent time management skills. Highly productive with minimal guidance or supervision.

Must be able to work with minimal supervision, and also in a team environment.

Must be able to work a flexible work schedule, including weekends; be punctual and have excellent attendance.

Passion for sales. An ability to understand customer needs, recommend the right storage solutions and identify cross selling opportunities.

Possess superior organizational skills. Keeps files and work area organized. Exhibits meticulous attention to detail and is committed to producing accurate and high quality work.

Ability to problem solve, analyze information and demonstrate professionalism

Proficient in Microsoft Office, Email, and general computer knowledge. Ability to learn new software & programs easily.

Presents a professional, positive image that reflects well on the organization. Working conditions

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The worker is subject to both environmental conditions: Activities occur inside and outside. Physical requirements

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading

Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects

Positions in this class typically require fingering, grasping, talking, hearing, seeing and repetitive motions

May be exposed to hazardous materials found in a home or general office environment

Use of household cleaning products and disinfectants may be required Direct reports

This position does not have any supervisory responsibilities

Salary Description

$16.00/hour