System Management Console Operator (SMCO)

We are seeking a highly skilled System Management Console Operator (SMCO) for a position supporting the FAA from the William J. Hughes Technical Center (WJHTC) in Egg Harbor Township, NJ. The SMCO will provide day-to-day operational system administration support to administer, monitor, and maintain all related software, hardware, and configurations for large, complex systems. Must have solid technical skills in Linux, Windows, Solaris and VMWare environments.

Location

FAA's William J Hughes Technical Center in Egg Harbor Township, NJ.

Core Responsibilities & Duties

Day-to-day operational system administration support to administer, monitor, and maintain a large-scale computer network and related software, hardware, and configurations

Providing technical and system administration support through troubleshooting, identifying and isolating issues, conducting root cause analysis, and implementing appropriate solutions to software and system issues as they occur

Responding to program-related issues, resolving problems, and stakeholder tickets

Prepare technical documentation that accurately depicts the problem and/or solution and provide to system owner

Identifying and analyzing issues that affect the performance of the system, and to work in close coordination with the development team and recommend solutions for the issues

Recommending and implementing system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management.

Analyzing and identifying discrepancies in the system, assessing the risks, and suggesting solutions while adhering to security standards

Resolving Linux system error, crashes, and disk space problems

Communicating effectively at all levels of the organization, with internal and external customers, in written and oral format

Interacting with stakeholders including providing advice and troubleshooting of issues

Available for on-call support

Performing disaster recovery operations and data backups

Serve as first level support for customers seeking technical assistance; respond to incoming calls and emails regarding service related inquiries for TFMS & DSP issues Responsibilities may evolve over time to support team and organizational goals, but will remain consistent with the overall scope of the role.

Requirements

Minimum Qualifications

Education

High School Diploma or equivalent.

Experience

3 years of relevant work experience

Experience with critical operations in a large-scale secure environment

Strong hands-on experience with Unix/Linux, including knowledge of related hardware and software

Experience with Windows, Solaris, and VMWare environments Security Clearance Requirement

Candidate must have the ability to hold and maintain a Public Trust.

Preferred Qualifications

Experience

Red Hat Linux Enterprise Server/Workstation Suite and Red Hat Satellite Server Suite

Knowledge of the Unix methods, and techniques used in systems administration and support.

Knowledge of Unix principles, file editing, Unix commands, and file manipulation

Knowledge of Linux/Perl scripting, web-based applications, HP OpenView Enterprise, VMware VSphere Enterprise Server Suite, TripWire Enterprise Console, NetApps System Storage Manager.

Experience providing operations & maintenance support, including supporting helpdesk, providing 24/7 engineering support for system outages or corrective maintenance, supporting technology (hardware/software) refreshes, and understanding backup procedures and storage management

Supporting and following configuration management plans and processes, updating documentation, supporting annual authorization processes including independent testing teams Shift Details

Training Period: M-F approximately 8:30AM - 4:00PM

Post-Training: Shift work. May be either Days (7:00AM - 7:00PM) or Nights (7:00PM - 7:00AM), Rotating days, 84 total hours every 2 weeks.

About Us : At OCH, we are more than just a government contracting firm; we are innovators and leaders in providing cutting-edge IT services and cybersecurity solutions. Driven by a set of fundamental values, we excel in creating secure, efficient, and forward-thinking solutions that empower the government agencies we work with. Our commitment to maintaining the highest standards of integrity, adapting swiftly to new challenges, and focusing on the people we serve ensures that we consistently exceed expectations and lead the industry in innovation and reliability.

What Defines Us:

Integrity - We act with unwavering honesty, ensuring every decision is rooted ethically.

Adaptable - We swiftly adapt to changes, seizing opportunities to innovate and lead.

People-Focused - We prioritize relationships, championing growth and mutual success.

Accountable - We own our outcomes, striving for excellence through continuous improvement.

Collaborative - We cultivate teamwork, harnessing diverse talents to forge groundbreaking solutions. Why Join Us?

Step into a role at OCH where your contributions make a tangible impact. Join a team that values creativity and initiative, offering a platform to transform the landscape of government IT services. Here, your work is not just a career-it's a mission. Embrace the opportunity to grow, innovate, and excel alongside industry leaders who are as passionate about technology as they are about making a difference. Plus, we offer a comprehensive benefits package designed to support your wellbeing and work-life balance, including:

Paid time off and Holidays

Medical, Dental, and Vision Insurance

Paid Parental Leave

Short-term disability, long-term disability, and life insurance - Employer Paid!

401(k)

Additional Voluntary Life Insurance

Tuition Reimbursement

& More!

E-Verify Participation: OCH Technologies, LLC is a participant of E-Verify to verify the identity and employment eligibility of newly hired employees.

Veteran's Preference and Accessibility Statement : At OCH Technologies, we deeply respect and appreciate the unique skills and experiences that veterans bring to our team. As a federal contractor, we proudly offer preference to qualified veterans and wholeheartedly encourage them to apply. We want you to know that your service and dedication will always be valued here! Additionally, we are committed to creating a workplace that is open, welcoming, and accessible to everyone. In line with the Americans with Disabilities Act (ADA), we provide reasonable accommodations throughout the hiring process to ensure that individuals with disabilities can apply without barriers. If you need assistance or accommodations, please don't hesitate to contact us at - we're here to help.

OCH Technologies, LLC is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, disability, gender identity, or any other protected characteristic as outlined by federal, state, or local laws.