GeoComputing - Client Lead (Denver)

Client Lead- Support Specialist

Primary responsibilities:

Client relationship lead

Manage technical issues and requests using a ticketing system

Provide support for core infrastructure and desktop technologies

Responsible for technical troubleshooting, data gathering and gap analysis for issues impacting end users and infrastructure

Lead major incident and problem management response tasks and identifying risks to the technical infrastructure

Manage data center infrastructure remediation/expansion activities

Project Manager and lead small operational projects

Security and patch management Basic Qualifications:

8+ years' experience with Windows/Linux Platforms (More experience with Windows in preferred)

5+ years providing onsite support

5+ years' experience with Virtual environments

Required Skills:

Ability to troubleshoot and resolve issues related to hardware, software or networking

Knowledge of cloud-based solutions around compute, storage and network

Experience working with PCoIP technologies such as RGS, TGX and Leostream

Experience with VMWare and/or virtual server environment administration

Experience with Virtual Desktop Infrastructure (VDI) implementation and support

Storage configuration and management (monitoring, allocating and troubleshooting)

Experience with Zabbix or similar monitoring/alerting solutions

Extensive knowledge of Windows OS and application security vulnerability remediation

Creation and maintenance of detailed documentation

Experience installing, supporting, and configuration of virtual systems and associated networking

Knowledge and understanding of a wide range of technology and ability to troubleshoot and solve problems in highly integrated and interconnected systems

Hands-on hardware experience; builds, upgrades, repair including onsite Data Center activities

Working knowledge of networking equipment and concepts

Excellent communication skills (Verbal and Written)

Strong team and interpersonal skills

Provide support on a M-F business hours schedule, also responsible for on-call, extended hour, and weekend support as required by project or priority one situations.

Desired Skills:

Experience in network configuration

Experience supporting Oil & Gas Technical Infrastructure

Knowledge of Geoscience and Reservoir engineering applications, data and workflows including Reservoir Engineering and Seismic processing clusters (High Performance Computing)

Experience packaging applications using PDQ

Experience with maintenance and support of Appsense Note: This is a hybrid position (home office and onsite)