Implementation Project Manager (Software)

Job Description

About Us

Authorium is a leading platform designed to modernize the administrative operations of government. We are on a mission to maximize the effectiveness of government operations at all levels, bringing greater efficiency, compliance, and data insights to today’s government leaders. Join us if you're eager to work in a fast-paced, innovative environment and help drive impactful changes.

The Role

We're looking for a Project Manager who thinks like a consultant, not a traditional process-driven PM. This is a hands-on role where you'll manage government agency implementations, serving as the primary point of contact and advocate for your customers throughout their journey with Authorium.

You'll be responsible for the entire implementation lifecycle — from initial kickoff through go-live and beyond. This isn't about following rigid timelines or creating elaborate project decks. It's about understanding what your customers need, adapting on the fly, and ensuring every implementation feels like a true partnership.

What You'll Do

Manage multiple active customer implementations from kickoff through successful go-live

Serve as the primary customer contact and advocate throughout the implementation process

Create purposeful meetings with clear agendas, defined outcomes, and the right stakeholders

Coordinate cross-functional teams including solution engineers, training, and product

Work closely with Product Success Leads (PSLs) to ensure delivery aligns with customer expectations and statement of work

Understand and use our product well enough to guide customers and identify when to bring in additional expertise

Adapt your approach based on customer needs, meeting dynamics, and project realities

Manage project timelines while prioritizing customer success over rigid process adherence

Report project health to your Director and maintain visibility across all implementations

Solve problems independently with minimal hand-holding, escalating when appropriate

The Work Environment

You'll be working directly with government agencies who are transforming their administrative workflows and processes. These implementations are complex, involving multiple stakeholders and established workflows that need to be carefully transitioned to our platform.

You'll split your time roughly 50/50 between customer-facing work and internal coordination. You'll work closely with our Product Success Leads who own the overall delivery quality and user experience standards.

You'll report to the Director of Customer Delivery and be part of a team that prioritizes customer satisfaction and partnership over rigid process adherence.

How We Hire

We care about how you approach customer relationships, problem-solving, and project coordination. We'll review your application and experience, then have conversations about real scenarios you'd encounter in this role.

RequirementsWho We're Looking For

You have 2+ years of project management experience delivering complex enterprise software to customers

You have a consultant mindset — you listen first, adapt quickly, and focus on customer outcomes

You're a self-starter who can take a problem and solve it without extensive guidance

You understand that meetings should have purpose — you create clear agendas, invite the right people, and respect everyone's time

You're customer-obsessed and naturally think about implementations from the customer's perspective

You can coordinate across teams and know when to bring in the right expertise at the right time

You're comfortable with ambiguity and change — when project requirements shift, you adapt rather than panic

You can learn new products quickly and understand how implementations typically work

You communicate proactively and keep all stakeholders informed about project health

Benefits

Salary: $120,000-$140,000

100% benefits coverage for employee

401K Profit Share plan

Flexible PTO

Home office stipend

Full-time

Fully remote