Application Analyst

Job Description

Application Administrator

Location: Des Moines, IA (Hybrid: 2 days in office, 3 days remote)

Compensation: $60,000–$90,000 annually

We are seeking a highly motivated Application Administrator to join our dynamic team. This role is focused on supporting a wide array of applications within the Microsoft and IT Service Management (ITSM) ecosystem. The ideal candidate will drive workflow optimization, support system administration tasks, and serve as a customer-facing resource, including direct interaction with executives, such as the CEO. If you're looking for an exciting opportunity to leverage your technical expertise while engaging with senior leadership, this role is perfect for you!

For immediate and confidential consideration, send a current resume to Kristen Lee on LinkedIn or apply directly to this posting today!

Key Responsibilities:

Application Administration

Support and manage applications such as Microsoft Teams (including Calling features), SharePoint, and ITSM platforms like Avante Neurons and ServiceNow.

Work within IT service management systems to edit and optimize workflows for improved functionality.

Lead process enhancements using ITSM tools to ensure efficiency and proper workflow management.

Microsoft Ecosystem Support

Oversee Microsoft Azure, Intune, Group Policy (GP), O365, AutoPilot, Entra, and MS Teams Calling to ensure seamless operation and user satisfaction.

Ensure the effective deployment and maintenance of Microsoft tools and services, troubleshooting issues as needed.

Customer Interaction

Act as a customer-facing representative to ensure top-tier support and communication for application-related needs.

Build rapport with senior executives, including the CEO, while addressing technical concerns and providing solutions effectively.

Qualifications:

A minimum of 5 years’ IT experience (out of at least 9 years of total professional experience).

Strong expertise in ITSM platforms (e.g., Avante Neurons, ServiceNow) with demonstrated success in optimizing workflows.

Proficiency with the entire Microsoft Stack, including Azure, Intune, O365, SharePoint, AutoPilot, Entra, and MS Teams Calling.

Strong understanding of system administration and technical problem-solving for integrated business applications.

Exceptional communication skills; ability to engage with executives and ensure customer satisfaction.

Full-time

Hybrid remote