Front Desk/Customer Service Representative

Job Description

Salary: $15/hr

Location: Roswell, GA

Job Type: Part-time/ Must be able to work Saturdays 10am-4pm

Reports To: Clinic Manager

About us:

Ageless Remedies of Roswell was founded in 2005 as a dynamic medspa positioned at the forefront of the anti-aging field.Dr. Lassiters career-long goal has always been to create a medical practice that helps people look and feel their best throughout their lives. To realize that goal, weve expanded our offerings to include a broader range of wellness services alongside the aesthetic treatments Ageless Remedies customers have come to trust over the years. We offer the latest in dermal fillers, medical aesthetics, CoolSculpting, bio-identical hormone therapy, advanced lab work, executive physical exams, and much more.

Position Overview:

We are seeking a polished, personable, and highly organized Front Desk / Customer Service Representative to be the first point of contact at our MedSpa. This role is key to creating a welcoming and professional experience for our clients, managing front desk operations, and supporting the clinical and management teams with administrative tasks.

Key Responsibilities:

Client Interaction & Experience

Greet clients warmly, check them in and out for appointments

Answer phone calls, emails, and text messages promptly and professionally

Provide detailed information about services, memberships, and promotions

Schedule, confirm, and manage appointments using Zenoti

Handle client concerns or complaints with empathy and escalate as needed

Administrative Support

Maintain accurate client records and ensure consent forms are completed and uploaded

Process payments, issue receipts, and reconcile daily transactions

Assist with daily clinic opening and closing procedures

Manage inventory for front desk supplies and retail products

Sales & Upselling

Promote and upsell treatments, retail products, and memberships

Educate clients on post-treatment care and next steps

Track client referrals, loyalty rewards, and promotional redemptions

Cleanliness & Presentation

Ensure the front desk and waiting area are clean, stocked, and visually appealing

Adhere to sanitation protocols and support staff with cleanliness as needed

Qualifications:

High school diploma or equivalent; college education preferred

Prior experience in a customer service or front desk role (MedSpa, spa, salon, or healthcare setting preferred)

Strong interpersonal and communication skills

Comfortable using scheduling and POS software; experience with Zenoti strongly preferred

Ability to multitask and remain calm in a fast-paced environment

Professional appearance and demeanor

Passion for aesthetics and wellness

Compensation & Benefits:

Hourly rate: $15

Performance bonuses and commission opportunities

Employee discounts on services and products

Benefits

Opportunities for growth and advancement within the company

Part-time