Technical Support Specialist - SF Bay Area (Copy)

Job Description

Medical Laboratory Scientist; Technical Support Specialist

Detroit, MI

Northern, TX

Sioux Falls, SD

Greater New England

Central NJ

Parsippany, NJ

San Francisco Bay Area

Field-Based; Full Time

ABOUT

We are seeking a dedicated Medical Laboratory Scientist/Technical Support Specialist to deliver top-tier service for a complete portfolio of laboratory instruments, consumables, and software solutions. This role will support pre- and post-sales activities to ensure outstanding customer satisfaction within a defined territory.

This client is an international powerhouse, providing essential medical equipment around the world. This position will offer flexibility of home location, phenomenal benefits to include a company car (usually within 6 months 2 years old at most), family medical, and more.

We are looking for people with a solid technical understanding of lab equipment, eager to learn, and ok with being in a customer facing environment. There are multiple locations that are open/available so please apply even if your location is not listed above.

ROLES, DUTIES & RESPONSIBILITIES

Maintain expert-level product knowledge to assist both internal teams and external clients.

Perform validation of new instrument installations to ensure timely activation and customer readiness.

Execute reagent lot transfers in accordance with contractual requirements, both on-site and remotely.

Collaborate with cross-functional teams to troubleshoot instrument, reagent, and software issues following established escalation procedures.

Support sales initiatives through live demonstrations, training sessions, and technical presentations.

Use standardized marketing materials for all product and competitor comparisons, coordinating custom requests through the Technical Services Manager.

Manage ongoing customer relationships and coordinate handoffs when assistance is required outside the primary territory.

Keep CRM entries current with all customer interactions, account updates, and equipment inventories.

Provide customers with the latest procedural guidelines and standard operating procedures.

Identify opportunities for expanded testing menus or equipment upgrades and relay leads to the sales team.

Deliver telephone support for technical inquiries and special projects as assigned.

QUALIFICATIONS AND REQUIREMENTS

Bachelors degree in a related scientific discipline or equivalent experience.

MT(ASCP) certification or comparable credential strongly preferred.

Minimum of five years experience as a clinical laboratory technologist, with hands-on coagulation testing exposure.

Valid drivers license and willingness to travel over 80%, including overnight and air travel. Amount of travel and overnights are dependent upon employees home location. A central location in a region will require less travel.

Bilingual proficiency in English and Spanish is a plus.

Proficient in Microsoft Office Suite, particularly Excel.

Excellent presentation skills for technical and non-technical audiences.

Strong analytical abilities to interpret data, troubleshoot issues, and draw valid conclusions.

Ability to comprehend detailed technical documentation, formulas, and scientific data.

Compliance with customer-mandated COVID-19 vaccination requirements, unless legally exempt.

BENEFITS & COMPENSATION

- Competitive salary range: $65,000$85,000 annually (DOE and location)

- Comprehensive health, dental, and vision plans

- Flexible spending accounts and 401(k) with match

- Paid time off, holidays, and leave programs

- Eligibility for bonus

- Company vehicle program

Full-time