Bilingual Legal Intake Specialist

Job Description

Immediately hiring Bilingual Legal Intake Specialists in our North Richland Hills location!

At Legal Intake Professionals, our specialists act as a liaison between our clients and their customers. We primarily service personal injury law firms. Successful candidates will be able to resolve customer issues and handle complaints and inquiries, while maintaining a professional and compassionate demeanor. We strive for the highest levels of customer satisfaction by basing our decisions and performance on what our clients need. We service a diverse clientele, so the ability to speak Spanish is required.

Customer service experience is a plus, but not required.

This is an in office position.

Your job will be receive incoming client calls, follow detailed scripts, fill out intake forms while talking to clients, and receive calls electronically and by live transfer. You will need to set the tone and pace of your calls while maintaining a professional attitude and showing empathy and patience with potential clients.

To be successful in this role, you must have:

Good verbal and written communication skills, specifically: spelling, grammar, and diction

A professional phone voice that shows customer care and concern

Active-listening skills to ensure client information is gathered correctly and fully

The ability to ask appropriate questions

The ability to converse with various personalities and to collect pertinent details to determine viability of their claims

Accurate and fast typing skills

PC/Computer skills in a Microsoft Windows environment

A flexible schedule, including nights, weekends, and holidays

A High School Diploma or GED, and must be 18 years of age

The ability to speak Spanish

Our benefits for Full Time Employees include:

Employee Stock Ownership

Full Medical, Dental, and Vision Benefits

Paid Vacation

Traditional 401K with company matching

Free Life Insurance policy

Legal Assistance

Compensation: $19 / Hour

Shifts Offered:

Full Time, 2nd shift - 40 hours

You must be available to work a Saturday OR Sunday each week

You must be very punctual with great attendance.

Training will last approximately three weeks, Monday-Friday 8:00am-5:00pm. Once you have successfully completed training, you will move to your new set schedule.

Legal Intake Professionals is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Job Posted by ApplicantPro

Full-time